Customer Care Coordinator

4 months ago

Norwich, United Kingdom Hunterwell Recruitment Ltd Full time

Let be honest, we know something’s gone wrong but it’s the way you deal with it that counts

I'm keen to speak to Customer Care Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job satisfaction from finding a positive resolution to a problem.

In this role, you’ll be responsible for coordinating repair works in customers’ new homes defects, involving the identification of the issue, scheduling of works and communicating with the customers, contractors, and wider Customer Care team throughout the 2-year warranty period.

You might already have experience of working in the new homes sector or perhaps you’re working in a property repairs related role or even for a housing association. It doesn’t really matter as you’ll be given full training on the new homes part, what does matter is YOU; you’ll be a clear and concise communicator, work to a high standard, have a good level of accuracy, be very organised, able to prioritise - you get the picture.

What will you get in return I hear you ask; you’ll be joining a Developer who also prides themselves on delivering quality, who offer a collaborative working environment, not just within the Customer Care Department, but across the whole business, and who actively support personal development.

That’s not all, you’d be joining a brilliant team of likeminded people who strive to be the best they can be whilst having a bit of a laugh along the way.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- new homes customer care: 1 year (preferred)

Work Location: In person

Reference ID: HW/2135

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