Care Coordinator
4 months ago
**North Norfolk Primary Care**
**Job Title: Integrated Care Coordinator/Administrator**
**Accountable to: Hoveton & Wroxham Medical Centre & North Norfolk Primary Care**
**Place of work: Hoveton & Wroxham Medical Centre, a practice in NN4, (a PCN in North Norfolk comprising of Acle Medical Partnership, Brundall Medical Partnership, Blofield Surgery, Hoveton & Wroxham Medical Centre, Staithe Surgery, Ludham & Stalham Green Surgery)**
**Principle Liaisons: Administration Manager, Hoveton & Wroxham Medical Centre & North Norfolk Primary Care, Primary Care Network Clinical Directors, North Norfolk Primary Care & North Norfolk GP Practices.**
**Salary Range**: **£20,628 per annum**
**Contract type: Full time (37.5 hrs/week)/Negotiable**
**Job Purpose**:
The post holder is a Care Coordinator, who will receive full training and guidance to support the coordination of care through effective administration activities based in Hoveton & Wroxham Medical Centre, within the Primary Care Network of NN4. The role is administrative covering the following areas of work:
**Key Responsibilities**:
Training will be given to meet the responsibilities which include but are not limited to the following:
- To work within Hoveton & Wroxham Medical Centre to support personalised care, including the administration of the integrated care of patients.
- Summarising patient care records within SystmOne clinical IT system.
- Assist with the management of Hoveton & Wroxham Medical Centre operations.
- Developing competences to enable clinical system data management and reporting.
- Processing correspondence and associated information management to meet clinical quality requirements.
- support patients to utilise decision aids in preparation for a shared decision-making conversation
- help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
- Any other delegated duties appropriate to the post.
- Attend and support practice meetings.
**Core competencies**
Special Requirements of the Post:
- High levels of organisational skills, being able to support fast paced working and decision making.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Strong communication skills, with both practices and patients.
- Ability to use own judgement, resourcefulness, and common sense.
- A commitment to maintain a high professional standard of care and keep up to date with all guidance relevant to the post.
- A commitment to ensure all Health and Safety requirements and Infection control measures are met and to report any problems to the practice manager.
- A commitment to the effective use of practice and NHS resources.
- An awareness of own limitations and experience.
- Cooperate with appraisal meetings
- A commitment to be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute
- To assist the practice, working closely and in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider and Health and Wellbeing Coach(es)
- ____________________________________
**NNPC Generic Job Description areas**:
**Communication**
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
- Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
- Anticipate barriers to communication and take action to improve communication
- Maintain effective communication within the organisational environment and with external stakeholders
- Act as an advocate for patients and colleagues
- Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate
**Delivering a quality service**
**- **Prioritise, organise, and manage own workload in a manner that maintains and promotes quality
- Participate in quality assurance and safety processes across the organisation and its activities
- Participate in shared learning across NNPC and the wider organisational environment
- Use a structured framework (e.g., root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events
- Assess the impact of policy implementation on care delivery
**Leadership - personal and people development**
- Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode
- Support staff development in order to maximise potential
- Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practi
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