Digital and Transformation Lead

3 weeks ago

Boston, United Kingdom Boston Primary Care Network Full time

Boston Primary Care Network (PCN) is made up of the six practices situated across Boston, Lincolnshire. With four town and two out of town practices, the PCN serves a population of approximately 78,000 patients.

It is a forward thinking and committed organisation that understands the importance of trusted relationships to provide a platform for communication with all parties to ensure the safe, efficient and effective delivery of care to the population.

We have a fantastic opportunity for a Digital and Transformation Lead to join the PCN to support in the delivery of the new GP contract DES helping to shape and inform innovative and exciting new services into the area. You will have the opportunity to bring your ideas to continually develop and improve the delivery of care in collaboration with partner providers to meet the local population health needs.

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement

The post holder will be expected to support all aspects of primary care development and transformation. You will be required to interface and liaise with a range of organisations including for example; GP Networks, Lincolnshire Integrated care board, NHS England, Stakeholder organisations and the local Neighbourhood teams.

The post holder will have a particular focus on supporting the GP Network and assist in putting plans in place to improve primary care access/transformation.

**Main duties of the job**

The post holder will work closely with staff working at practices and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level.

The post holder will develop relationships with the ICS to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy.

Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation. Working with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates.

Working with PCN leadership to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level, contributing to collaborative problem solving with other system partners, patients and communities; focussing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

**JOB RESPONSIBILITIES**

**Quality and Service improvements responsibilities**

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its practices deliver ongoing digital and other service improvements. The role will require experience in quality / service improvement, with expertise in transformational change; a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.

This expertise will be used to:
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.

Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.

Ensure all change is ultimately focussed on improving services for patients and is based on working with patients and communities to understand their needs and experiences

Build relationships with practices across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning.

Contribute to and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.

Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improv

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