Quality Associate

5 months ago

Cambridge, United Kingdom CMR Surgical Full time

This is a key position within the Department to help manage and monitor our customer and product quality related processes. It provides administrative support to the Quality Engineers and liaises with various colleagues across CMR and also 3rd parties to ensure smooth processing of Customer complaints and also support further Product Quality and Reliability Department objectives.

This role is offered on a hybrid basis, with a minimum of 3 days a week being based in our Cambridge and Ely offices.

**About CMR Surgical**:
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We're breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you're capable of.

**Responsibilities**:

- Provide administrative support to our Complaint handling team
- Assist Quality Engineers with timely completion of investigations
- Liaise with colleagues across CMR as required to support the team's daily work
- Provide project support on Product Quality and Performance initiatives
- Continually strive to identify and implement process improvements
- Support colleagues across CMR and 3rd party representatives with matters within the Department's remit

We're a rapidly developing company and roles can change and evolve. You'll be willing to turn your hand to anything within the Product Quality and Performance team remit that supports the team with delivering its objectives.

**About you**:
To be successful in this role, you'll need to have/be:

- Knowledge of basic Quality Management System processes
- Good attention to detail
- Ability to demonstrate a hands-on approach and willingness to get involved with any issues as they arise
- Ability to work independently when needed, use initiative and effectively prioritise workload
- Experience working in Quality Assurance
- Knowledge of document management system principles
- Ideally, some experience with standard quality problem solving tools (not mandatory but nice to have)

At CMR we're building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference.

We'd really like to hear from applicants from underrepresented groups and we recognise everyone has individual personal circumstances, so we're open to discussing reduced / flexible / hybrid working hours for this role.

**Why Join Us?**:
We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We've just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.

**Interested? We'd love to hear from you**:
**Strictly no agencies**

LI-Hybrid

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