IT Service Desk Support Analyst

3 weeks ago


Leyland, United Kingdom Newton Blue Full time

Looking to build your career within IT? **Starting salary circa £20,000 to £23,000 + paid overtime (OTE £25k) AND £2000 increase after 12 months and career development to tier two level support at £28,000.** Superb opportunity for someone lookingto develop their IT career with a company that will train and offer proper career paths.

You’ll be working for a 100+ strong software company whose cutting edge solutions are used in around 2000+ locations across the UK, renowned for delivering a superb customer experience across the service desk and for providing great employee training andcareer development. Due to ongoing growth they are now looking to recruit an additional analyst to join the existing support team of 12.

**What’s the role?**
- Working within an existing team of 12 you’ll provide technical phone-based support to a UK wide client base.
- The service desk team is a great bunch of people, working within a supportive, friendly and motivated environment.
- The role will be hybrid mix of office/home working.
- The business has recently moved into a brand new purpose build building, built specifically for them with lots of space, natural light and great facilities.
- You’ll deal with a wide range of technical issues of varying levels of complexity, some will cover the companies own software solutions, others could be anything involving hardware, software, printers, epos, user issues etc. You will be trained and developedproperly, starting off on the lower level tech issues before progressing at your own pace into more and more technical problems

**And what are we looking for?**
- Good technical IT troubleshooting skills
- Naturally great customer skills and an inherent belief in delivering great customer experience every time
- People with great communication skills, personable approachable with a bright mind-set
- Someone with a passion for IT, wanting to build a career within technology and develop their existing skills and experience
- BTEC/Degree in IT or a recent CompTIA certificate



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