Business Support Officer

3 weeks ago

Leyland, United Kingdom QA Scheme Support Services Ltd Full time

**PLEASE NOTE THAT THE SALARY QUOTED FOR THIS ROLE INCLUDES THE AVERAGE MONTHLY BONUS PAID TO EMPLOYEES IN THIS ROLE IN THE PAST 12 MONTHS**

Due to continued growth, we are looking to expand our Central Support team.

Your core role will be supporting the Central Support Manager. This is a pivotal position in the business, covering areas of Human Resources, Facilities and Membership across three consumer protection schemes within the home improvement sector. You’ll work within various areas of our business including development, legal, compliance, finance and claims handling functions.

You will be office based initially; however, we are currently hybrid working.

**Do you have the following qualities and skills? If so, we would love to hear from you.**
- Highly developed written communication skills
- Strong analytical skills
- Excellent attention to detail and accuracy.
- A strong work ethic
- Pro-active, and able to problem solve
- Extremely focussed
- Able to work effectively in a team and support colleagues
- Able to communicate effectively with people at all levels within the organisation.
- Professional attitude when dealing with consumers, clients, and colleagues
- Have an adaptable and flexible attitude towards their work
- Educated to a degree level

**Main Responsibilities**
- Support the central support manager with various administrative duties, corporate complaints, HR tasks, facilities and health & safety
- Take ownership of High-Level Complaints Undertaking appropriate research to identify compliant solutions
- To accurately maintain relevant records producing regular and ad hoc internal reports as required.
- Support the membership team with administrative duties
- Deal with incoming and outgoing post
- Take inbound and make outbound calls (where required)
- Already lives within a 40-minute commute of Leyland, Lancashire.
- The ability to analyse, interpret data and ensure reports are accurate
- Organisation skills to assess the priorities and manage time accordingly
- The ability to manage tight and often conflicting deadlines
- A methodical and logical approach to work with an ability to prioritise tasks appropriately
- Strong interpersonal and communication skills

**Additional benefits**:

- 33 days leave plus a day off on your birthday
- Company pension
- Death in Service
- Free on-site secure parking
- On-site cafeteria
- Free tea/coffee
- Company Health Plan (Medicash)

**Who Are We?**

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:
The schemes’ vision is to transform consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are teamwork, integrity, communication and respect at all times.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you live within a 40 minute commute of Leyland in Lancashire?
- Are you educated to Degree level?

Work Location: Hybrid remote in Leyland, Lancashire

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