Client Consultant

6 months ago

Manchester, United Kingdom Selfridges Full time

**Role Responsibility**:
What is the role?

As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.

As a Client Consultant you will:

- Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
- Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
- Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
- A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
- A sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
- Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
- Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
- Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
- Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected team member

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business

**About the Company**:
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the char

  • Client Consultant Accessories

    6 months ago

    Manchester, United Kingdom Selfridges Full time

    Job Introduction As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will...

  • Private Client Tax Consultant

    5 months ago

    Manchester, United Kingdom Crowe Watson Recruitment Full time

    Crowe Watson Recruitment is thrilled to be recruiting on behalf of a leading firm of Chartered Accountants in Manchester. This esteemed firm is seeking a talented and driven Private Client Tax Consultant to join their dynamic team. This is a unique opportunity to work with a prestigious client base, providing bespoke tax advisory services and building strong...

  • Private Client Consultant

    6 months ago

    Manchester, United Kingdom Selfridges Full time

    Job Introduction A bit about the role As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an...

  • Client Consultant

    6 months ago

    Manchester, United Kingdom Selfridges Full time

    A bit about the role What is the role? As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your...

  • Risk Consultant for Large Corporate Clients

    3 weeks ago

    Manchester, United Kingdom Aston Charles Full time

    **Job Title:** Senior Property Risk Engineer**Job Summary:** Aston Charles is seeking a highly skilled Risk Consultant to join our team and provide expert advice to clients on risk management strategies. As a Senior Property Risk Advisor, you will work closely with clients to identify and mitigate potential risks, ensuring their assets are...

  • Private Client Consultant

    3 weeks ago

    Manchester, United Kingdom Selfridges Full time

    Private Client Consultant (Must have Client Book) Full Time - Exchange Job Introduction A bit about the role: As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers...

  • Client Consultant

    5 months ago

    Manchester, United Kingdom Selfridges Full time

    **Role Responsibility**: As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you...

  • Client Consultant

    5 months ago

    Manchester, United Kingdom Selfridges Full time

    A bit about the role As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you...

  • Personal Shopping Consultant

    1 month ago

    Manchester, United Kingdom Selfridges Full time

    Personal Shopping Consultant (CLIENT BOOK REQUIRED) Job Introduction Job Introduction Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience. A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and...

  • Client Administrator

    5 months ago

    Manchester, United Kingdom NJR Recruitment Full time

    CLIENT ADVISER - EMPLOYEE BENEFITS MANCHESTER SALARY: 30,000 + EXCELLENT BENEFITS NJR Recruitment are currently working in Partnership with an established, and prominent firm of independent and family-owned Insurance Brokers & Employee Benefit Consultants. Operating from offices in Europe and the UK, our Client employs over 1000 people and have an income...

  • Client Advisor

    6 months ago

    Manchester, United Kingdom NJR Recruitment Full time

    CLIENT ADVISER - EMPLOYEE BENEFITS MANCHESTER SALARY: 30,000 + EXCELLENT BENEFITS NJR Recruitment are currently working in Partnership with an established, and prominent firm of independent and family-owned Insurance Brokers & Employee Benefit Consultants. Operating from offices in Europe and the UK, our Client employs over 1000 people and have an income...

  • Client Solutions Consultant

    7 days ago

    Manchester, United Kingdom Randstad Employment Bureau Full time

    Randstad UK, part of the world's largest and leading recruitment agency, is seeking a Client Solutions Consultant to cover the North West and Yorkshire regions.Job SummaryThe successful candidate will be responsible for developing and implementing effective sales strategies to achieve regional targets, conducting market research to identify new business...

  • Recruitment Consultant | Graduate Consultant

    3 weeks ago

    Manchester, United Kingdom Virtus Talent Full time €23,000 - €25,000

    Role: Graduate Recruitment Consultant - Recruitment Graduate Recruitment Consultant - The Company As such, they take care to create a work environment that respects the value of individual experience & urges consultants to follow their intuition & develop their own approach & style. To ensure the highest possible standards, the business provides their...

  • SuccessFactors Consultant

    2 weeks ago

    Manchester, United Kingdom CV-Library Full time

    SAP SuccessFactors Consultant Onsite when required £70,000 - £100,000 + bonus + bens We are looking for an experienced SAP SuccessFactors Consultant to join our team and support clients in implementing and optimizing SuccessFactors solutions. As a SuccessFactors Consultant, you will be responsible for consulting with clients, configuring...

  • Cro Consultant

    5 months ago

    Manchester, United Kingdom Harnham Full time

    INFO - SALARY: - £40000 - £50000 LOCATION Manchester - JOB TYPE - Permanent CRO Specialist Up to £50,000 Remote (1x a month London fully expensed) This is a great opportunity to join a rapidly growing CRO team in a rapidly growing specialist Analytics consultancy **The Company**: As their CRO demand increases across their clients in the financial...

  • Senior Consultant

    6 months ago

    Manchester, United Kingdom The Growth Company Full time

    The Growth Company (GC) have an exciting opportunity for a Senior Consultant to join the GC Business team. The Senior Consultant will form a key part of the management team that are driving the development and delivery of GC’s national business support services. They will lead the growth of a consultant team with a focus on business support,...

  • Implementation Consultant

    5 months ago

    Manchester, United Kingdom Vision33 Full time

    **iDocuments Implementation Consultant** **Full Time/Permanent** **Location: Open UK Location** **Be part of a transformation and global expansion with Vision33!** Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We partner with organizations globally in both the public...

  • Acoustic Consultant

    2 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Acoustic Consultant Location: Manchester - hybrid  Salary: £40,000 - £45,000 DOE Our client specialises in delivering environmental consultancy services with a strong focus on acoustics, air quality, and environmental permitting. Their expertise supports clients in the residential, commercial, industrial, and public sectors, ensuring...

  • Manager, Client Lead

    6 months ago

    Manchester, United Kingdom North Highland Full time

    JOB DESCRIPTION REACH YOUR POTENTIAL I COLLABORATE WITH AMAZING PEOPLE I MAKE CHANGE HAPPEN  Do you have the skills, passion, and commitment to transform North Highland’s Energy & Utilities clients for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world’s leading change and transformation consultancy. Simply...

  • Associate Value Consultant/ Value Consultant

    7 months ago

    Manchester, United Kingdom Carrot Pharma Recruitment Full time

    **Associate Value Consultant/ Value Consultant - Health Economics and Market Access Consultancy - Manchester / Hybrid / Remote**: **The Company**: - A leading healthcare value consultancy that works with a range of healthcare product and service providers, aiding development and commercialisation. - Their purpose is to improve patients’ lives by informing...