Customer Assistant
5 months ago
**Work Pattern**
Wk1
Mon, Tues, Weds, Thurs
- 6pm-10pm
Wk2
Mon, Weds, Thurs, Sat
- 6pm-10pm
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Bournemouth, DORSET, ENGLAND;
Castlepoint
-
Customer Service Assistant
5 months ago
Bournemouth, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Bournemouth, BH1 2NJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Customer Services Assistant
5 months ago
Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Assistant Customer Services Assistant Bournemouth Hospital | Sales and Marketing Assistant | Permanent contract | Full time Up to £23,000 per annum, dependent on experience 37.4 hours per week Do you have a passion for customer service? Are you a confident and customer-focused administrator, who strives to deliver best...
-
Customer Assistant
5 months ago
Bournemouth, United Kingdom Lidl Full timeFull Time Summary £12.00 up to £13.00 per hour. This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...
-
Customer Assistant
5 months ago
Bournemouth, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: SUN - 1000-1700 WED - 1100-1700 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...
-
Customer Assistant
5 months ago
Bournemouth, United Kingdom Lidl Full timePart Time Summary £12:40 - £13:00 per hour| 20-30 hour contract | Various shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...
-
Customer Assistant
4 months ago
Bournemouth, United Kingdom Lidl Full timeFull Time Summary £12.00 up to £13.00 per hour | 30 to 40 hours contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...
-
Customer Assistant
5 months ago
Bournemouth, United Kingdom Lidl Full time20 to 25 hours, Nights Summary £11.00 up to £15.00 per hour (including an extra £3 per hour while working between 00:00 and 05:00). This isn’t stacking shelves. This is feeding families. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-stocked so that customers can get the products they love and need. Our...
-
Customer Services Assistant
5 months ago
Bournemouth, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Assistant **Customer Services Assistant** Bournemouth Hospital | Sales and Business Development | Permanent | Full Time £23,419.50 per annum 37.5 hours per week Our Customer Services Department currently has an internal opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you...
-
Customer Service Assistant
4 months ago
Bournemouth, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Bournemouth, BH8 9RX **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...
-
Customer Service Assistant
2 months ago
Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time**About Us**Daish's Holidays is a leading family-run holiday operator with a reputation for providing exceptional customer service and value for money. We're committed to delivering a unique and memorable experience for our guests, and we're looking for a talented Coffee Shop Assistant to join our team.**Key Responsibilities**As a Coffee Shop Assistant,...
-
Customer Service Assistant
2 months ago
Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time**About Us**Daish's Holidays is a leading family-run holiday operator with a reputation for providing exceptional customer service and value for money. We're committed to delivering a unique and memorable experience for our guests, and we're looking for a talented Coffee Shop Assistant to join our team.**Key Responsibilities**As a Coffee Shop Assistant,...
-
Customer Service Assistant
5 months ago
Bournemouth, United Kingdom The Range Full time**Customer Service Assistant - Full Time** Full time hours of 39.5 per week, involves working a weekend day. Typical shifts are 8am-4.30pm & 12pm - 8pm. Main duties include working on the customer service desk. National Minimum wage is paid according to age. As a result of our expansion plans and our continued ongoing success we are looking to appoint a...
-
Customer Service Assistant
5 months ago
Bournemouth, United Kingdom Appleby Westward Group Ltd Full time**Customer Service Assistant** **SPAR Bournemouth** Our SPAR convenience stores are more than just a local shop and as a member of our team, you will have a really important role to play in delighting our customers and positively contributing to the local community and the running of our business. We are now offering an exciting opportunity for a part time...
-
Seasonal Customer Service Assistant
5 months ago
Bournemouth, United Kingdom World Duty Free Full timeLocation: Bournemouth Position: Part Time **Salary**: Competitive Hourly Rate **Seasonal Customer Assistant - Customer Service Advisor** **Location **- Bournemouth Airport **Pay **- competitive hourly rate **Contract **- 28 hours per week, part time, seasonal roles starting from March, April, May or June and to end 31st August or 30th September. 4 days...
-
Seasonal Customer Service Assistant
5 months ago
Bournemouth, United Kingdom World Duty Free Group Full time**Seasonal Customer Assistant - Customer Service Advisor** **Location **- Bournemouth Airport **Pay **- competitive hourly rate plus excellent benefits **Contract **- Seasonal - 1st June - 30th September, part-time - 28 hours per week **Working pattern** - 4 days out of 7 between the hours of 0400-2200. **Customer Service advisors** have a very exciting...
-
Seasonal Customer Service Assistant
5 months ago
Bournemouth, United Kingdom World Duty Free Group Full time**Seasonal Customer Assistant - Customer Service Advisor** **Location **- Bournemouth Airport **Pay **- competitive hourly rate plus excellent benefits **Contract **- Seasonal - June - 30th September, part-time - 28 hours per week **Working pattern** - 4 days out of 7 between the hours of 0300-2300. **Customer Service advisors** have a very exciting...
-
Customer Assistant
4 months ago
Bournemouth, United Kingdom Marks & Spencer Full time**Work Pattern** Wk1 Mon 11-15, Tues 11-15, Fri 1130-1730, Sat 11-1730 Wk2 Sun 1030-1630, Mon 11-15, Thurs 11-15, Fri 0930-1530 INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS **What we are looking for** We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for...
-
Customer Complaints Assistant
5 months ago
Bournemouth, United Kingdom Quick Car Finance Full timeA new opportunity has arisen for a Customer Care Representative to join us at Quick Car Finance. The key purpose of this role is to ensure that all customer enquiries and complaints are handled in accordance with the FCA's Complaints Policy and Procedures, ensuring that all complaints and external disputes are managed in line with FCA regulations. **Your...
-
Customer Assistant
4 months ago
Bournemouth, United Kingdom M&S Full time**All the details** **Work Pattern** **Friday: 18:00-22:00** **Saturday: 13:00-22:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...
-
Customer Assistant
5 months ago
Bournemouth, United Kingdom M&S Full time**All the details** **Work Pattern**: **Sunday 08:00 - 17:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...