Services Project Lead

2 months ago

Milton Keynes, United Kingdom Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The Service Project Leader is a billable resource. The role is a mix of a Field Service Professional role and a Project Leader acting as face to the customer. Responsible for successfully planning, controlling, reporting, and leading Service project deliverables to ensure that customer needs are met from order receipt through to final acceptance. Manage the efforts of team members and third-party vendors. Manage the integration and/or development and delivery of deliverables directly to the customer, or in support of a major enterprise-wide project

**Responsibilities**:

- Extensive experience with direct customer contact.
- Able to work and co-ordinate in a team environment (direct team but also in the wider LCS organization.
- Must be able to work in a stressful environment where constructive feedback from others is encouraged.
- Must have conflict / negotiation resolution skills.
- Must perform duties in the office or outside the office as part of a project team.
- Must be able and willing to travel and work at customer sites, including industrial plants, ships, etc., which may require climbing, working in confined spaces and other unusual work environments.
- Responsible for the preparation and presentation of quotes, sales proposals, and contracts to the customer in compliance with company policies and standards, obtaining the appropriated approvals
- Consult with other functions on issues like pricing, product specification, warranties, and product adaptation to ensure that we provide the appropriate business and technical solution to the customer needs

**Functional**:

- May participate in development of business team strategic plan.
- Support of individual customer requirements
- Performs all aspects of project lead functions.
- Manages execution of assigned projects within margin targets.
- Manages and reports all resource demand and financial aspects of

assigned projects.

techniques.

Interne Stellenausschreibung 35-22
- Be the Service Project Lead but also fulfil an Engineering role. Whenever

it is effective the Service Project Lead need to work as a Field Service

Professional to maximize to customer value and to meet Business goals

like Utilization, Margin etc.

Business:
Responsible for following all applicable corporate, company, governmental

and regulatory policies and procedures as appropriate for this position.
- Deliver projects to the quality standards and constraints dictated by the

business and the customer’s industry
- Ensure that all project administration is completed, and project reports are

maintained
- Support the presales processes to generate priced proposals for existing

and future customers
- Full stake holder management of all projects

Leadership:

- May lead internal project process improvement efforts.
- Leads efforts of project personnel on projects.
- Coaches less-experienced engineers assigned to projects.
- Leads project teams and coordinates activities with support teams and

other capabilities

Interpersonal:

- Must have good negotiation skills.

**Basic qualifications**
- BS in Engineering discipline or equivalent knowledge; further education in

business
- Local language skills, plus excellent English language (verbal and written)
- PMP (Project Management Professional) is a plus.
- administration, operations is a plus.

Experience required for Professional Level:

- Conversant with all MS software products Excel, Access, Word, etc
- Typically, five or more years’ experience in a system, software, process

automation

project experience.

**Core Competencies**:

- Contributes professional & technical expertise
- Collaborates & teams effectively
- Communicates effectively
- Adds value for customers & partners
- Attains results
- Drives productivity
- Drives growth
- Demonstrates business & financial acumen
- Builds our global business & inclusive culture
- Creates focus & motivates others
- Thinks & acts strategically
- Leads change
- Motivate people and teams
- Fosters innovation
- Acts courageously

LI-RR1

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