Field Care Supervisor

5 days ago

Richmond, United Kingdom Caremark Full time

At Caremark Richmond upon Thames and Hounslow we are recruiting an energetic, harmonious and caring Field Care Supervisor (FCS) to take responsibility for and to develop and grow our care business.

The role of the Field Care Supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instructionand support of care workers.

Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

**Summary of role**

Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.

As a leading organisation in the social care sector, **Caremark** provides its Field Care supervisor with an unbeatable package of benefits, which include:

- Career development
- Excellent rates of pay
- Holiday Pay & Employer funded Workplace Pension Scheme
- An opportunity to work for a growing and forward-thinking company
- Outstanding training & career development opportunities
- Excellent career prospects.
- Mobile Phone provided

**Principal responsibilities**
- To carry out Individual Needs Assessments for new and potential clients.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
- To ensure all client visits are always covered.
- To be on-call in case of emergency on rotation with other FCS and Manager
- To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
- To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
- To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
- To facilitate the practical induction of all new Care & Support Workers.
- To provide and facilitate in-field training as and when appropriate.
- To identify any additional training needs of Care & Support Workers and report accordingly.
- To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
- To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care & Support Workers in the field.
- To provide support to all Care & Support Workers in the field.
- To monitor all clients for service and Care & Support Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in client's homes.
- To encourage and identify opportunities for Care & Support Workers continuing professional development.
- To ensure that all written reports and administration is up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.

Experience
- Care qualification equivalent to at least NVQ level 3 or with or working towards level 3

The ability to take on responsibility efficiently with solid leadership skills

Self motivated and highly organized

An effective communicator

A commitment to maintaining high standards

Should be driver with car - Mileage Paid

Field Care Supervisors are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care & Support Workers and clients.

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