Performance Improvement Consultant

2 weeks ago

Birmingham, United Kingdom St Basils Full time

**CLOSING DATE: Friday 31st May 2024**

**Job Title**: Performance Improvement Consultant

**Reports to**: Head of ICT

**Salary**: Scale SO1, Points 29-31, £29,090 - £31,014 per annum, pro rata

**Hours of work**: Part Time (22.5 hours per week) 6 months Fixed Term Contract

**Primary Responsibilities**:
**General data analysis and presentation**
- To ‘clean up’ a variety of sets of data (sometimes standard, sometimes ad hoc) so they can be analysed effectively.
- To analyse data using appropriate software such as Microsoft Excel and Power BI.
- To create appropriate charts that provide the insight required from the data.

**KPI development and delivery**
- To identify appropriate KPIs with St Basils departments
- To set up Power BI reports based on these KPIs so that they can be accessed by the key department personnel and have automated source data where possible.

**Determining improvement opportunities**
- To identify the improvement opportunities for teams across St Basils based on an operating model approach covering customers’ needs, processes, management and culture.

**Operating Model Design**
- To use Lean principles to guide the facilitation of re-designing the desired operating model based on new processes, management and culture.

**Improvement solutions delivery**
- To involve the ‘host’ teams in the above stages of determining improvement opportunities and re-designing the operating model to ensure buy-in.
- To co-create realistic implementation plans with ‘host’ teams.
- To manage delivery of the plans, always with a focus on the desired end output.
- Where appropriate, to design and deliver training to support the roll out of any improvements.
- To provide thoughtful coaching to ‘host’ team members as appropriate

**Interaction with the wider St Basils organisation**
- To build and maintain effective relationships with all parts of the organisation to facilitate the above work. Key relationships are with:

- Operations - for aligning on key changes in projects
- ICT - for system change and creation of automated reports
- HR - for alignments on training plus any proposed HR changes
- To write effective reports, presentations, articles and Workplace posts for communicating key messages.
- To facilitate problem solving and design workshops.
- To design and deliver training linked to Performance Improvement Hub work where appropriate.
- To support parts of the organisation who are leading improvement work in their area

**QUALIFICATIONS**:
**Essential**:
GCSE English and Maths - C Grade and above or equivalent

**Desirable**:

- Lean accreditation
- Six Sigma accreditation

**ROLE EXPERIENCE**:
**Essential**:

- The ability to communicate effectively at all levels (both orally and in writing) and to build effective working relationships
- Results focused, the ability to work proactively, plan, organize, optimise resources and complete targets within agreed timescales
- Ability to problem solve
- Experience of coaching and supporting others in achieving positive outcomes
- Preparing reports from data
- Facilitating workshops

**Desirable**:

- Voluntary Sector experience
- Design and delivery of training sessions
- Team management

**KNOWLEDGE**

**Essential**
- Basic understanding of Lean principles

**Desirable**:

- Solid understanding of Lean principles and standard tools and approaches
- Statistics

**SKILLS**

**Essential**:

- Computer literate
- Excellent working knowledge of Microsoft Excel, Word and PowerPoint
- Ability to manipulate and analyse data seeing trends and identifying risks
- Present data and analysis in various formats
- Ability to communicate information in a range of ways, e.g. slides, report writing
- Ability to relate to those in authority and to work with multi agency partnerships.
- Good interpersonal skills
- Teamwork and development skills.
- Ability to keep accurate records.
- Ability to carry out calculations in order to calculate figures, budget costs, monitor budgets
- Ability to demonstrate knowledge and commitment to good practice in Equal
- Opportunities and Diversity.
- Ability to be impartial, non
- judgmental and empathetic.
- Ability to use own initiative
- Ability to maintain, revise and improve standards.
- Good personal organisation skills.

**Desirable**:

- Working knowledge of Power BI
- Working knowledge of Microsoft Access

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