Business Improvement Professional

1 month ago

Birmingham, United Kingdom BT Group Full time

Advanced Warning of scheduled maintenance

Business Improvement Professional

**Job Req ID**:16446**Posting Date**:24-May-2023**Function**:Corporate Functions**Location**:Snowhill, Birmingham, United Kingdom**Salary**:Competitive + Excellent Benefits**Location**
Birmingham, Manchester, Bristol, Londonderry or Darlington.

**About the role**
This will be an exciting part of the business to work in, you will be in an area where we support our Customer Facing Units (CFUs), working alongside them to create ideas which will develop the organisation. Developing business cases will be a key part of your role, as you will be presenting these to the CFUs, impacted stakeholders and finance teams for approval.
- No day will be the same, you will work with different stakeholders and explore different opportunities. You will be adaptable and resilient to ensure peak performance throughout, and with your great stakeholder management skills, you will be able to fully engage people across all areas of the business.
- We operate in a 3 together, 2 wherever working model. This means you are only obligated to be at your contractual location 3 times a week.

**What you’ll be doing**
- Business case management - You assist in the preparation and management of business cases and/ or proposals to justify programmes and/ or projects.
- Business partnership & consulting - You act as a trusted advisor and build strong relationships with colleagues.
- Customer insight - You use your knowledge of our customers, their context and preferences to identify and maximize opportunities and provide recommendations.
- Improvement focus - You analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes.
- Systems thinking - You engage with a whole system to discover its connections, dependencies, dynamics and constraints.
- Strategy implementation - You operationalise strategies by delivering improvement projects and initiatives and tracking progress.

**Skills and experience**
- Superb challenging, negotiation and innovation skills.
- Excellent communication and stakeholder management relationship skills required to resolve problems under pressure and without blame.
- Understanding of customer experience and PTC impacts and mitigations.
- Ability to assess root cause analysis and translate it into potential initiatives and actions to improve customer experience.
- 6 Sigma and/or Business Insight experience - Preferred

**Benefits**
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary and on-target bonus plan
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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