Rapid Response Officer

3 months ago

Melksham, United Kingdom SSE Full time

**About the Role**

**Base Location**: Melksham

**Salary**: £31,339 to £35,892 + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time

**What is the Role?**

As a Rapid Response Officer (RRO) for supply restoration, you will ensure that you lead by example, operate safely, delivering the optimum performance against set targets including: Customer Interruptions, Customer Minutes Lost and Customer Satisfaction.
You will ensure all safety, quality, technical and commercial requirements are met whilst providing world class customer service.

**What do I need?**

To be considered for this role, we would love you to have:

- A formal qualification in Electrical Engineering, 11kV SAP status would also be advantageous but is not a necessity.
- Demonstrable experience of operating on a LV Distribution network and should be familiar with Operational Practice.
- It is essential that you are be able to promote and engage on safety matters at all levels and contribute towards a high performing safety culture within the team.
- Managerial experience, demonstrating how you lead, develop and do the right thing.

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**:
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-RC1

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