Technical Support Representative

1 month ago


Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

Work closely with Product Development IT to diagnose problems and deliver solutions to customers
- Deliver professional and efficient customer service
- Accurately record all customer contact and outcomes within designated software
- Escalate calls in a timely and appropriate manner

The ideal applicants will have;
- At least 2-4 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre
- Experience of working in a technical or software support capacity essential
- Experience of Salesforce Service Cloud and Genesys telephony systems advantageous
- Naturally inquisitive with good questioning skills and good attention to detail
- Able to communicate well and build rapport with people at various levels of a business
- A desire to go the extra mile for customers and take personal responsibility for resolving issues

This is a great opportunity to join a fantastic organisation, training and development are exceptional, working hours are Monday-Friday 9-5.30. If you feel you hold the above skills and experiences please send your CV for a confidential



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