Quality Systems Officer

6 months ago

StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

Applications are invited for this key role in the Patient Quality Team supporting its ambition to deliver patient care that is safe, effective and person-centred.

This post is integral to the Patient Quality team in ensuring that systems and processes are effective and work to support the delivery of our objective “to deliver patient care that is safe, effective and person-centred”.

The post holder will provide support in the design, development, maintenance, monitoring, audit and analysis of quality systems (including but not limited to RLDatix, InPhase, YellowFin) to assist in providing accurate and comprehensive data relating to patient safety, quality, effectiveness and experience.

The post holder will provide support in the deployment and configuration of such systems in line with the needs of local teams in the delivery of their objectives, and comply with national standards for recording, reporting and using information. They will work under the instruction of the Quality Systems Implementation Lead and alongside the Datix Lead to ensure processes are optimal and allow for ease of use to suit the needs of our workforce whilst maintaining data accuracy and effectiveness.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”
- Utilise identified data to support the provision of clear reports and briefings for internal use.
- Be a point of contact for all staff and work with a wide range of stakeholders across the organisation in processes that support patient safety, governance, effectiveness and experience.
- To work with the Quality Systems Implementation Lead to ensure information received from external stakeholders is effectively introduced into the design processes within the quality systems.
- Assist in the provision of a comprehensive and timely support service to the department, following all relevant operational policies, procedures and guidelines.
- Support, under instruction from the Quality System Implementation lead, the production of data, statistical information, analysis and performance reports in a manner that meets all national, regional and local requirements, and within available resource and required timescales.
- Support the identification and extraction of periodic (weekly, monthly, quarterly, annual) reports, briefings and trend reports for stakeholders to support analysis and oversight of progress against objectives.
- Work collaboratively with the Business Intelligence Team to facilitate reporting organisationally using all available systems with the end user in mind.

Please refer to the job description provided for more details...

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