Key Account Administrator

2 weeks ago

Warrington, United Kingdom Schindler Full time

**Location: Warrington, England, United Kingdom**
**Job ID**: 66745

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**Key Account Administrator**:
**Duties & Responsibilities**:

- Preparing documentation, and producing reports for meetings
- Prepare for and attend key account management meetings when required
- Take and screen calls, enquiries and requests, and handle appropriately
- Keep the clients up to date with all issues regarding their contract and follow up on any requests
- Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
- Maintenance of files, assisting with worksheets, schedules, and other service-related documents
- General administrative duties - including typing correspondence, dictation, record keeping etc
- Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
- Communicating professionally with all people and departments both externally and internally
- Logging & processing callouts / maintenance and liaising with engineers to ensure completion
- Proven administrative experience in a similar role is essential
- Proficient use of MS Office Systems (Excel, Word & PowerPoint)
- High attention to detail, strong organisational skills and the ability to multi-task
- Strong verbal communication and written skills
- Ability to work under pressure to demanding deadlines without compromising on accuracy
- Experience of dealing directly with internal and external clients
- Relationship building skills (internal and external) and be a team player
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- Working with mínimal supervision and utilising initiative

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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