Service Desk Analyst

1 week ago


Liverpool, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

Are you an experienced Service Desk Analyst with a flare for providing excellent customer service and maintaining composure in a busy and demanding environment? We have a number of Service Desk roles for a client based in Liverpool.

This is a 12 month FTC.

Key Experience/Skills:

- Previous knowledge / experience of using a call logging system
- Have an in-depth knowledge of Microsoft products including Office 2010 - 2016
- Active Directory, Windows 10, H/W & S/W support
- Excellent Customer Service skills
- Assertive, confident, positive and professional manner
- Ability to deal with potentially stressful situations
- Flexible and adaptable as the business demands
- Ability to work in a team as well as on own
- Excellent problem-solving skills
- Strong attention to detail in logging support calls, updating call details and managing call closure
- Ability to work under pressure
- ITIL Foundation (desirable)



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