Senior Service Desk Analyst- Financial IT Services

1 month ago


Liverpool, United Kingdom Ascent People Ltd Full time

Senior IT Service Desk Technician - Liverpool**
Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. 5+ years in a similar Service Desk or 1st/2nd line IT support role
- Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
- Experience with Android/iOS, MDM solutions, Active Directory
- Knowledge of VOIP systems, Windows Server, desktop deployment
- Excellence in customer service
- Bachelor's degree
- Full UK driving license
- ITIL certification (preferred)

**Competitive salary package including pension, life assurance, and employee assistance program.



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