Senior Service Desk Analyst
1 month ago
**Senior IT Service Desk Technician - Liverpool**
Onsite.
**Role Overview**
Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed.
**Required Experience & Skills**
- 5+ years in a similar Service Desk or 1st/2nd line IT support role
- Strong stakeholder management experience
- Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
- Experience with Android/iOS, MDM solutions, Active Directory
- Knowledge of VOIP systems, Windows Server, desktop deployment
- Advantageous: Citrix, VMWare, Cisco/Meraki technologies
**Key Competencies**
- Methodical troubleshooting approach
- Excellence in customer service
- Strong communication and documentation skills
- Self-motivated with innovative problem-solving abilities
- Proactive mindset
**Desirable Requirements**
- Bachelor's degree
- Full UK driving license
- ITIL certification (preferred)
**Benefits**
Competitive salary package including pension, life assurance, and employee assistance program.
Please apply now.
Ascent People is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.
-
Service Desk Analyst
7 days ago
Liverpool, United Kingdom Heat Recruitment Full timeService Desk Analyst / 1st line / 2nd line / Office 365 / Active Directory / Liverpool **Service Desk Analyst** **Location: Liverpool - Agile working available** **Salary: Up to £25,000** A fantastic opportunity to work as a service desk analyst with one of the leading providers of insurance and legal services in the UK. You will have the chance to...
-
Service Desk Analyst
6 days ago
Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst | £24,500 | Hybrid | Liverpool An exciting opportunity for a Service Desk Analyst to join a large international organisation, that invests in its people, provides industry leading development and progression opportunities. Working in a hybrid manner, going to their Liverpool site a few daysa month and the rest from home. As Service Desk...
-
Service Desk Analyst
3 days ago
Liverpool, United Kingdom Clearwater People Solutions Ltd Full timeOur client, a leader in the fresh food sector, are currently looking to recruit for a Service Desk Analyst to join their team on a permanent basis. The Service Desk Analyst will be tasked with providing 1st and 2nd support for a range of end users. The Service Desk Analyst will be supporting a Microsoft Technology stack; Office 365, Windows and utilizing...
-
Liverpool, United Kingdom Ascent People Ltd Full timeSenior IT Service Desk Technician - Liverpool** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. 5+ years in a similar Service Desk or 1st/2nd line IT support role - Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) -...
-
Liverpool, United Kingdom Ascent People Ltd Full timeSenior IT Service Desk Technician - Liverpool** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. 5+ years in a similar Service Desk or 1st/2nd line IT support role - Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) -...
-
IT Service Desk Analyst
7 days ago
Liverpool, United Kingdom Bench IT Full time**IT Service Desk Analyst** - 1st line support - £20000 - 24,000+ benefits - Liverpool/remote hybrid working Leading professional services firm is actively recruiting for 2 x experienced IT Service Desk Analysts to join a growing team supporting support for UK regional offices. This includesa variety of software and hardware systems used within the firm,...
-
Service Desk Analyst
6 days ago
Liverpool, United Kingdom Proactive Appointments Full time** Service Desk Analyst Our client is urgently looking for a Service Desk Analyst to join their team in Liverpool, on a permanent basis. You should have at least 1 years’ experience and will provide first line and second line support to Users and escalate to Managers where necessary.You will also continually develop your IT skills through your day to day...
-
Service Desk Analyst
1 week ago
Liverpool, United Kingdom Huntress Full time**Service Desk Analyst** The UK's leading integrated wealth management and professional services group are looking for a Service Desk Analyst to join their team in Leeds or Liverpool on a 12 month FTC, with the option to work remotely once or twice each week. **What will you be doing?** We are seeking a talented individual to join our Service Desk Team...
-
Service Desk Analyst
5 days ago
Liverpool, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst opportunity | Possibility of temp to perm opportunities | Office in Knowsley **Your new role** You will be providing 1st line IT support to public sector organisations in Merseyside & Cheshire area. Your responsibilities will include both telephone enquiries and live chat support. **Your new company** You will be working for a public...
-
Senior Service Desk Analyst
4 weeks ago
Liverpool, United Kingdom Ascent People Ltd Full time**Senior IT Service Desk Technician - Liverpool**Onsite.**Role Overview**Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed.**Required Experience & Skills**- 5+...
-
Senior Service Desk Analyst
1 month ago
Liverpool, United Kingdom Ascent People Ltd Full time**Senior IT Service Desk Technician - Liverpool** Onsite. **Role Overview** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. **Required Experience &...
-
Senior Service Desk Analyst
1 month ago
Liverpool, United Kingdom Ascent People Ltd Full time**Senior IT Service Desk Technician - Liverpool** Onsite. **Role Overview** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. **Required Experience & Skills**-...
-
Senior Service Desk Analyst
1 month ago
Liverpool, United Kingdom Ascent People Ltd Full time**Senior IT Service Desk Technician - Liverpool** Onsite. **Role Overview** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. **Required Experience & Skills**-...
-
Senior Service Desk Analyst
4 weeks ago
Liverpool, United Kingdom Ascent People Ltd Full time**Senior IT Service Desk Technician - Liverpool** Onsite. **Role Overview** Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. **Required Experience & Skills** -...
-
IT Service Desk Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom EA First Full timeAbout the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. They will collaborate with service analysts across all functions to meet and exceed agreed Service Level Agreements.The ideal candidate will have previous experience handling a high...
-
Service Desk Analyst
1 week ago
Liverpool, United Kingdom Circle Recruitment Full timeService Desk Analyst - Liverpool Service Desk Analyst with at least 12 months experience in a Service Desk / IT helpdesk / IT 1st line support role is required by a leading company in Liverpool. Joining a growing IT team, the Service Desk Analyst role is to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and...
-
Service Desk Analyst
7 days ago
Liverpool, United Kingdom Circle Recruitment Full timeService Desk Analyst - Liverpool Service Desk Analyst with at least 12 months experience in a Service Desk / IT helpdesk / IT 1st line support role is required by a leading company in Liverpool. Joining a growing IT team, the Service Desk Analyst role is to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and...
-
Service Desk Analyst
4 days ago
Liverpool, United Kingdom Circle Recruitment Full timeService Desk Analyst - Liverpool Service Desk Analyst with at least 12 months experience in a Service Desk / IT helpdesk / IT 1st line support role is required by a leading company in Liverpool. Joining a growing IT team, the Service Desk Analyst role is to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and...
-
Service Desk Analyst
7 days ago
Liverpool, United Kingdom Reed Full time**IT Service Desk Analyst/1st Line Support** **Liverpool, Remote WFH (with 2 days per month in office)** **Up to £25,000 per annum** **Full Time, Permanent** An IT Service Desk Analyst is required to provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes...
-
IT Service Desk Analyst
3 weeks ago
Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeJob OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.