Systems Support Assistant

2 weeks ago


Ellesmere Port, United Kingdom HR GO Recruitment Full time

**Job Specification**

**Position: Travel Systems Support Assistant**

**Locations: Work from Home - Remote Role**

**Hours: Monday - Friday between 8.00am-6.00pm**

**Salary: £26,650 - £29,725 DOE PA + Additional Benefits**

**Purpose of Role**

***

As my client is currently in a period of growth, they are looking to enhance and expand their quality support and assurance team. Level 2 Product Support is a key role between customer and development teams, responsible for receiving, handling and escalating product support issues across their teams.

Tasks & responsibilities include:
- Handle 2nd line support issues across our product base- Triage, troubleshoot, and attempt to resolve problems reported by users- Investigation, escalation, creation, and management of product defect reports to the development team- Creation of detailed and useful product defect reports for the development team- Ensure customer are kept updated on the progress of their support issues- Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses- Create, review, and maintain product documentation and training material- Work closely with the development team to understand customer issues and ensure speedy resolution of those issues-
- Act as the 'voice of the customer' within the development centre

**Skills and Experience**Knowledge of Amadeus, Sabre, or other GDS system is a requirement**- Excellent written and verbal communication skills- A patient nature and ability to deal with customers over the phone- A flexible attitude and the ability to perform under pressure- A commitment to quality and a thorough approach to the work- The ability to work well within a team- Knowledge of online travel booking systems, product support preferably within a software or travel company



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