Travel Systems Support Assistant

4 weeks ago


Ellesmere Port, United Kingdom HR GO Recruitment Full time

Job Specification

Position: Travel Systems Support Assistant

Locations: Work from Home - Remote Role

Hours: Monday - Friday between 8.00am-6.00pm

**Salary**: £26,650 - £29,725 DOE PA + Additional Benefits

Purpose of Role

As my client is currently in a period of growth, they are looking to enhance and expand their quality support and assurance team. Level 2 Product Support is a key role between customer and development teams, responsible for receiving, handling and escalatingproduct support issues across their teams.

Tasks & responsibilities include:

- Handle 2nd line support issues across our product base
- Triage, troubleshoot, and attempt to resolve problems reported by users
- Investigation, escalation, creation, and management of product defect reports to the development team
- Creation of detailed and useful product defect reports for the development team
- Ensure customer are kept updated on the progress of their support issues
- Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses
- Create, review, and maintain product documentation and training material
- Work closely with the development team to understand customer issues and ensure speedy resolution of those issues
- Act as the 'voice of the customer' within the development centre

Skills and Experience
- **Knowledge of Amadeus, Sabre, or other GDS system is a requirement**
- Excellent written and verbal communication skills
- A patient nature and ability to deal with customers over the phone
- A flexible attitude and the ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- The ability to work well within a team
- Knowledge of online travel booking systems, product support preferably within a software or travel company



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