Partnership Executive

4 weeks ago

Ellesmere Port, United Kingdom Travel Innovation Group Full time

Role: Partnership Executive (Enagagement Team)
Reports to: Team Leader
Shift pattern: Monday - Friday 9:00am - 5:30pm
Contract: Permanent

**Salary**: £20,374 increasing to £21,367 from 1 January 2023
Total package: From 1 January 2023 - £24,785 including bonus and pension contribution, plus additional benefits

**About the Travel Innovation Group**

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.

So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world’s most recognisable travel brands. Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say - we’ve always been innovators at heart

While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to join us, to succeed with us and to grow with us.

**You’ll want to know about the department that our role is in**

Partnerships are the go-getters of our set-ups, sourcing new business and managing client relationships. They love finding what makes their customer tick. One week they might be attending World Travel Market, the next they're working on a business case to take their client's business to the next level with us, then after that they may be accompanying clients on a fam trip to the Indian Ocean.

The department operates between the hours of 09:00 and 17:30, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

We are currently seeking a dynamic individual to join our growing Partnerships team.

If you’ve got a successful track record of building client relationships, sales and account management in a professional environment, then this role is for you. You’ll be playing a key part in our next stage of growth, and we are looking for a tenacious individual who knows what it takes to provide legendary service to drive this forward with us.

This is an entry level role within the team, and we are looking for someone to engage with a large database of accounts and provide office-based consultation. Through strategic phone calls and virtual meetings, we want you to build relationships and deliver key messages ensuring our customers have your full attention.

**Responsibilities**:

- Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video
- Achievement of weekly KPI’s and performance metrics relevant to business requirements i.e. telephone meetings, contact rate, retention
- Deliver new Travel Innovation Group initiatives to customers
- Develops trusted relationships with customers to ensure competitive advantage, after developing a thorough understanding of their needs and requirements
- Understand the company strategy and be able to translate this to our customers to achieve overall sales objectives
- Be able to explain our brand story and ethos to sell our products and services along with any new product developments (internal and externally derived)
- Maintain accurate and comprehensive records on customers and sales activities within our CRM system

**Skills & Experience**
- Previous experience in a client relationship or customer service role, ideally within a professional or contact-centre environment
- Effective time management skills with the ability to multi-task
- Effective communication skills, with the ability to influence people both internally and externally
- Experience of working within the Travel Industry a bonus but not essential
- Ability to manage customer expectations and deliver excellent service
- Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback

**Job Types**: Full-time, Permanent

**Salary**: £20,374.00-£24,785.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ellesmere Port, CH65 9HQ: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Ellesmere Port, CH65 9HQ

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