Account Handler

**Account Handler** - Dumfries - ARD987575

**Administrative Assistant**

We’re on the hunt for a talented Administrative Assistant to join our friendly team based in Dumfries on a full time permanent basis.

This role will involve all administrative tasks involved in a busy insurance brokerage office including being a customer’s first point of contact, via switchboard or at reception ensuring a professional and high standard of customer service. You will undertake administrative and clerical duties to support the smooth running of the business. No day is ever the same so you could be dealing with basic insurance administration to discussing policies with underwriters.

**What does an Insurance Administrative Assistant here do?**

This is an overview and not an exhaustive list of responsibilities.
- To service existing clients and ensure the smooth administration of their policies.
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Provide back up to our Credit Control department in liaising with clients for overdue premiums.
- Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources. When the enquiry falls outside own knowledge, swiftly referring the query to the appropriate person.
- Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
- Maintain client records and data in line with Towergate systems and protocols
- Liaise with various account handlers regarding individual client accounts

**Who are we looking for to be our next Administration Assistant?**

This is an opportunity for an organised individual with a keen eye for detail who can prioritise their own workload and assist the team in managing theirs. You will have previous customer service/sales experience. An excellent communicator and computer literate, ideally with experience of using both Microsoft Word and Excel. You will have an inquisitive mind and investigative nature, be confident, use your initiative, problem solve and be a fast learner.

In return you will be welcomed and supported as part of our Ardonagh family, and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

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