Customer Service Advisor

3 weeks ago


Leamington Spa, United Kingdom Reed Business Support Full time

**Job Title: Customer Service Advisor**

**Location: Leamington Spa**

**Salary: Up to £23,000**

**Responsibilities and Duties**:

- Administration of the Company’s export activities.
- Preparation and processing all aspects of export documentation, from order through to shipment; including commercial invoices, customs and other shipping documents required
- Point of contact for the Sales Team and Customer enquiries relating to orders, product questions, and warranty issues
- Negotiation of freight rates (Road / Air / Sea).
- Plan and implement transport activities in a cost-effective manner.
- Maintains positive relationships with customers to ensure repeat and return customers.
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Displays extensive knowledge about products and services
- Uses all methods of customer communication, including online communication, phone calls, and in-person interactions
- Communicates with operations about order statuses, and ensures that orders will be ready for customer on time
- Acts as an advocate for customers when communicating product problems and needs
- Previous Experience in Customer Service Department
- Proficient in the use of MS Excel and outlook
- Excel capability to basic “logic” formula would be advantageous
- Experience of using ERP system a benefit
- Strong Communication Skills
- Enthusiastic Attitude, Self-Motivated
- Knowledge and experience in the preparation and processing of export documentation.
- Organised and methodical, showing a real attention to detail
- Ability to prioritise workload and manage multiple projects
- Able to respond well to pressure
- Show drive and initiative for continual improvement
- Work well in a team and with a range of people, developing strong working relationships



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