Customer Services Advisor

6 days ago

Leamington Spa, United Kingdom Nuffield Health Full time

HEAD OFFICE

Customer Services Advisor

**Customer Services Advisor**

**Warwickshire Hospital | Customer Services | Part Time **| Permanent |On Site**
**(22.5 hours Over 3 days Monday - Friday)**

**Salary - Competitive, depending on experience**

Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation.

Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

**The opportunity**

As our Customer Services Advisor you will:

- Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
- To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
- Ensure all customer interaction is undertaken in a timely manner
- Log enquiries on the Hospital CRM and oversee the customer journey
- Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

**The person**

To succeed as a Customer Services Advisor, you will need:

- Excellent customer service skills
- Proven experience in customer service
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organisational skills

**Key information about the role.**

You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

**About Nuffield Health Warwickshire Hospital**

Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements. Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery.
Find out more using the link below:
**It starts with you.**
- LocationLeamington Spa - Warwickshire
- Contract typePermanent
- ReferenceJR0078048

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

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