Team Leader

5 months ago


Manchester, United Kingdom Octopus Energy Group Full time

**Help us make a big green dent in the universe. **We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.We’re head-over-heels with low carbon tech such as heat pumps, solar PV & EV chargers - which instantly help reduce a customer’s carbon footprint and give them control over their energy use. We are looking for experienced customer care experts who share our vision: Moving away from fossil fuels, towards sustainable, smart technologies for our customers.At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry-leading consumer focussed teams deliver the outrageous experience Octopus Energy customers love and expect.An exciting opportunity has arisen to join us as a** Team Leader **in Manchester, supporting customers in using low carbon tech products we’ve previously installed in their homeWe are looking for a forward thinking customer care team leader who can take ownership of supporting customer transition to low carbon technology and leave them feeling delighted in how we manage their installation journey. You’ll be in our office, leading a team of Install Support Specialists to deliver awesome service to heat pump customers.

**What you’ll do**:

- Be a leader in our installation support service, responsible for spearheading how we deliver awesome service
- Work closely with a regional field team where you’ll act with a standalone business owner mentality towards delivering brilliance with your colleagues
- You’ll be solution focussed, solving challenges to making an install a reality and helping us identify ways to ensure our customer relationships are world class
- Share your knowledge with our sales & customer support teams to enable them to have well-informed conversations with our customers that help ensure happiness with the journey and their system
- Create and embed mechanisms to help customers self serve, creating quicker and more consumer centric outcomes
- Be the ambassador, for a “we’ll do whatever it takes” attitude towards delivering an amazing service. Every. Single. Time

**What you’ll need**:

- To be able to effectively lead and inspire a team - this is key
- A relentless focus on doing what is best, and what is right for our customers
- A no holds barred approach to delivering successful outcomes
- An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in find great outcomes
- To be a starter-finisher, & a go-getter, with a drive to seek out improvements and deliver them.
- Strong attention to detail and accuracy.
- To be a team player and relationship builder. The ability to build great working relationships with people across cultures and perspectives.
- To be positive and proactive, and energised by working in a fast-paced environment characterised by constant change. You think creatively and logically to react to changes in strategy.
- A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly)
- To be someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
- You will be analytical, seeking out data and using this to inform your decisions

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits

This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the outrageous level of service they rightly expect.

**If this sounds like you then we'd love to hear from you.



  • Manchester, United Kingdom Leader Recruitment Group Full time

    Job Opportunity: Residential Care Team ManagerWe are seeking a dynamic and experienced individual to join our management team as a Residential Care Team Manager. As a key member of our leadership team, you will be responsible for leading and inspiring a team of carers to deliver high-quality care to vulnerable children and young people.Key...


  • Manchester, United Kingdom Leader Recruitment Group Full time

    Job Opportunity: Residential Care Team ManagerWe are seeking a dynamic and experienced individual to join our management team as a Residential Care Team Manager. As a key member of our leadership team, you will be responsible for leading and inspiring a team of carers to deliver high-quality care to vulnerable children and young people.Key...


  • Manchester, United Kingdom Specialist Care Team Full time

    Job Title: Home Care Team Leader PrestwichWe are seeking a dedicated and compassionate Home Care Team Leader to join our team at Specialist Care Team. As a key member of our team, you will be responsible for delivering high-quality home care services in North Manchester.Key Responsibilities:Manage a caseload of service users, ensuring their needs are met to...


  • Manchester, United Kingdom Specialist Care Team Full time

    Job Title: Home Care Team Leader PrestwichWe are seeking a skilled and compassionate Home Care Team Leader to join our team at Specialist Care Team in Prestwich, Manchester. As a key member of our care services team, you will play a vital role in delivering high-quality home care services to our clients in North Manchester.Key Responsibilities:Manage a...


  • Manchester, United Kingdom Specialist Care Team Full time

    Job Title: Home Care Team Leader PrestwichWe are seeking a skilled and compassionate Home Care Team Leader to join our team at Specialist Care Team in Prestwich, Manchester. As a key member of our care services team, you will play a vital role in delivering high-quality home care services to our clients in North Manchester.Key Responsibilities:Manage a...


  • Manchester, United Kingdom Leader Recruitment Group Full time

    Job Opportunity: Residential Care Team ManagerWe are seeking a dynamic and experienced individual to join our management team as a Residential Care Team Manager. As a key member of our team, you will be responsible for leading and inspiring a team of carers to deliver the highest standards of care to vulnerable children and young people.Key...


  • Manchester, United Kingdom Leader Recruitment Group Full time

    Job Opportunity: Residential Care Team ManagerWe are seeking a dynamic and experienced individual to join our management team as a Residential Care Team Manager. As a key member of our team, you will be responsible for leading and inspiring a team of carers to deliver the highest standards of care to vulnerable children and young people.Key...

  • Team Leader

    5 months ago


    Manchester, United Kingdom SSP Full time

    **About the Role** **Bar Team Leader at The Beer House - Manchester Victoria Station** **Everyone regardless of age starts on £11 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants,...

  • Team Leader

    2 weeks ago


    Manchester, United Kingdom Ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, ManchesterThe RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you!City Care Partnership is looking for a dedicated Team Leader to join our team and play a...

  • Team Leader

    2 weeks ago


    Manchester, United Kingdom Ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, Manchester The Role Do you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you! City Care Partnership is looking for a dedicated Team Leader to join our team and...

  • Team Leader

    2 weeks ago


    Manchester, United Kingdom Ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, ManchesterThe RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you!City Care Partnership is looking for a dedicated Team Leader to join our team and play a...

  • Team Leader

    2 weeks ago


    Manchester, United Kingdom ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, ManchesterIs this the role you are looking for If so read on for more details, and make sure to apply today.The RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear...

  • Team Leader

    5 months ago


    Manchester, United Kingdom GAIL's Bakery Full time

    Full-time Team Leader vacancy at GAIL's WILMSLOW AREA! If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role...

  • Team Leader

    2 weeks ago


    Manchester, United Kingdom Carluccio's Full time

    Lead with Passion as a Team Leader at Carluccios!About Us:At Carluccios, we are more than just a restaurantwere a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. Were looking for a dynamic and inspiring Team Leader to join us and guide our team to...

  • Team Leader

    5 months ago


    Manchester, United Kingdom Start People Limited Full time

    **Team Leader (Trafford Park)** **Rotating 6-2, 2-10 and 10-6** **Manufacturing sector** Our client, a market leading engineering business are looking to recruit an experienced Team Leader ideally with similar experience of the Engineering and Manufacturing industry. You would be working across a 3-shift rotation Monday to Friday, 6am to 2pm, 2pm to 10pm...

  • Team Leader

    1 day ago


    manchester, United Kingdom Ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, ManchesterThe RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you!City Care Partnership is looking for a dedicated Team Leader to join our team and play a...

  • Team Leader

    6 days ago


    Manchester, United Kingdom Ecruit Full time

    Team Leader – Competitive Salary – Whalley Range, Manchester The Role Do you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you! City Care Partnership is looking for a dedicated Team Leader to join our team and...

  • Team Leader

    5 months ago


    Manchester, United Kingdom Bird & Blend Tea Co. Full time

    **Team Leader (16-20 hours)** **Who are Bird & Blend Tea co?** Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics (of all things!) at university. Starting off packing tea in their bedroom and attending markets, building Bird & Blend from scratch while staying true to our ethos and values has been Krisi and Mike’s...

  • Team Leader

    7 days ago


    Manchester,, Greater Manchester, United Kingdom City Care Partnership Full time

    Team Leader - Competitive Salary - Whalley Range, ManchesterThe RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you!City Care Partnership is looking for a dedicated Team Leader to join our team and play a vital...

  • Team Leader

    7 days ago


    Manchester, United Kingdom City Care Partnership Full time

    Team Leader - Competitive Salary - Whalley Range, ManchesterThe RoleDo you have a passion for supporting people with learning disabilities and Autistic Spectrum Condition? Are you a strong leader with excellent organisational skills? If so, we want to hear from you!City Care Partnership is looking for a dedicated Team Leader to join our team and play a vital...