Customer Service Adviser

4 days ago


Preston, United Kingdom Infinium IT Limited Full time

**A quote from a member of our Service Desk Team**:

- “The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”._

**The comprehensive package and benefits offered at Infinium includes.**
- Competitive salary of up to £21,674
- Competitive annual leave allowance with additional days accrued with length of service.
- Extensive training and development opportunities with internal progression available.
- Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

**As a Customer Service Adviser / Call Handler your duties will include**:

- Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
- Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
- Telephony call workflow, ensuring calls are answered and routed efficiently.
- Undertake scheduled daily tasks.
- Check monitoring systems for incidents and warning, action or escalate as required.
- Communicate to customers, the team and business when changes in process or customers occur.
- Adaptive communication skills to best support customer needs
- An ability to communicate clearly and effectively on multiple channels.
- The ability to work well as part of a team and build effective relationships.
- Time and task management skills
- An ability to liaise with technical experts.

**Required skills, knowledge, experience and/or Qualifications include**:

- Good clear telephony manner - (Essential)
- Use of incident or ticket management systems - (Essential)
- Good written communication skills - (Essential)
- Desktop IT knowledge - (Desirable)
- Willingness to learn (Essential)
- **Please send over your CV to be considered for the role.**_ **Click “APPLY” We can’t wait to**

**hear from you**

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,674.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Will you be able to reliably commute to attend work at Infinium Head office, Bartle Court Business Village, PR4 0HF for this job? Please Check public transport links if this is your mode of transportation.

**Experience**:

- Telephone customer service / call handeling: 1 year (preferred)

Work Location: In person

Reference ID: SDA



  • Preston, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role** - Customer Service Advisor **Location** - Preston (Onsite) **Salary** - up to £23338.60 **We have an exciting temporary to permanent Customer Service Advisor position within the Utilities Sector.** As a Customer Service Advisor, you will take great pride in ensuring all inbound and outbound calls, webforms etc within the busy contact centre are...


  • Preston, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week. In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own...


  • Preston, Lancashire, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week.In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own initiative....


  • Preston, United Kingdom Customer Management Resourcing (CMR) Full time

    Technology Design Assistant/ Customer Service **Location: Preston (Hybrid)** **Salary: £27,753.60 - £32,720.04** **Hours: Full time (37 hours)** **Temporary Position - 3 to 6 Months with the potential to move from Temp to Permanent position** You will be working for a large established company who own, operate and maintain the North West's electricity...


  • Preston, United Kingdom Service Care Full time

    Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients. **ROLE**: Customer Service Advisor **LOCATION**:Preston **PAY RATE**:£19,000 per annum + bonuses **HOURS: Monday - Friday 12:30pm - 8:30pm & 2:30pm -...

  • Financial Adviser

    4 weeks ago


    Preston, United Kingdom Jigsaw Recruitment Full time

    **Financial Adviser: Home based position covering Preston£45,000 to £85,000 with excellent benefits that include a company car** Jigsaw Recruitment is pleased to be working with this leading name within the Financial Services industry. Our client is looking to recruit additional Financial Advisers to their ever expanding sales team. This excellent...


  • Preston, United Kingdom Swift Temps Full time

    **We are looking for experienced Customer service advisors for our client in Central Preston.** Close to the central bus station and parking on site. You will be taking calls, taking details and using the information on the computer to advise the telephone caller further. **There is plenty of training to ensure you are completely good to advise and you...


  • Preston, Lancashire, United Kingdom Service Care Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a German Speaking Customer Service Advisor to join the expanding German support team. This role is fully working from home but applicants must fluent in German to be considered.ROLE: German Speaking Customer Service AdvisorLOCATION:Fully working from...

  • Customer Adviser

    3 weeks ago


    Preston, United Kingdom Preston Caravans and Motorhomes Full time

    We are looking for an experienced shop assistant to join our friendly team based in our caravan and motorhome dealership. Your role will be to advise customers on caravan and motorhome accessories, therefore experience in this industry is a must and should be clearly outlined in your CV (even if it is in a recreational capacity as an owner of caravans or...


  • Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients. **ROLE**: Customer Service Advisor **LOCATION**:Preston **PAY RATE**:£19,000 per annum + bonuses **HOURS: Monday - Friday 12:30pm - 8:30pm & 2:30pm -...


  • Preston, United Kingdom Lea Gate Service Station Full time

    Sales Assisitant required at a petrol retail establishment containing a retail shop (Morrisons Daily). The site will have 12 pumps and a large retail shop which will consist of hot food and convenience retail goods. The Job is based around providing great customer service, providing good house keeping and ensuring this is done under the Health and Safety...


  • Preston, United Kingdom Service Care Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a German Speaking Customer Service Advisor to join the expanding German support team. This role is fully working from home but applicants must fluent in German to be considered. **ROLE**: German Speaking Customer Service Advisor **LOCATION**:Fully...


  • Preston, United Kingdom Currys Full time

    **Customer Service Advisor**: **Grade 1** **Permanent** **Full Time - 40 hours** **£22,464+ benefits** **Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our...


  • Preston, United Kingdom Currys Full time

    **DESCRIPTION**: Preston Preston Contact Centre (2227) Permanent Full Time Grade 1 Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing...


  • Preston, United Kingdom Adecco Full time

    *Customer Service Advisor - Preston* We are currently seeking Customer Service Advisers on behalf of our client, a well-established building society. This is a fantastic opportunity to join their small close-knit team in Preston on a full-time permanent basis. About the role: As a Customer Service Advisor, you will be part of a dedicated team focused on...

  • Careers Adviser

    4 weeks ago


    Preston, United Kingdom Career Connect Full time

    Are you looking for a rewarding role, with a charity that puts the community and their people first? This could be the job for you **We are currently recruiting for Career Advisers to join our expanding and highly successful Education and Business Team** **Areas: Liverpool City Region, Greater Manchester, Cheshire/Warrington and Lancashire** The Careers...


  • Preston, United Kingdom James Hall & Co Full time

    Customer Support AdvisorBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Contract Type: PermanentHours of work: 20 hours over 4 days / 9.00am - 2.00pm / 1 in 3 weekendsLocation: Office based – James Hall & Co, Bowland View, Preston, PR2 5QTSalary: CompetitiveBased at our...


  • Preston, United Kingdom James Hall & Co Full time

    Customer Support AdvisorBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Contract Type: PermanentHours of work: 20 hours over 4 days / 9.00am - 2.00pm / 1 in 3 weekendsLocation: Office based – James Hall & Co, Bowland View, Preston, PR2 5QTSalary: CompetitiveBased at our...


  • Preston, United Kingdom Jigsaw Recruitment Full time

    **Financial Sales Adviser - Covering Preston: £25,000 to £45,000: Company Car, Laptop, Mobile and excellent benefits package** Jigsaw Recruitment are recruiting self motivated and target individuals to join our clients growing sales team, this position would be covering Preston **Sales Adviser Role**: Reporting to the area manager you will be required to...


  • Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a German Speaking Customer Service Advisor to join the expanding German support team. This role is fully working from home but applicants must fluentin German to be considered. **ROLE**: German Speaking Customer Service Advisor **LOCATION**:Fully...