Site Services Assistant

3 weeks ago

Cheltenham, United Kingdom Cotswold Farm Park Full time

**Job Purpose**

You work as part of the Guest Services Team to ensure that the cleanliness, presentation and condition and of all public areas are maintained at a consistently high standard throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards, This role will predominantly be covering cleaning, but due to the fluctuations in visitor numbers you will need to be flexible and able to cover in other areas (with training provided) such as admissions, catering or retail.

**Areas of **Responsibility**

**Indoor area cleaning**
- Vacuuming
- Sweeping
- Mopping
- Cleaning and servicing toilet and baby change facilities
- Emptying litterbins
- Cleaning public areas during the day in order that the presentation of the site is kept to a high standard

**Outdoor area cleaning**
- Litter picking
- Emptying litterbins
- Clearing car parks
- Using light machinery (leaf blowers, mulchers) where required.
- Sweeping paths
- Cleaning building structures from build up of dirt and cobwebs
- Changing signs

**Additional areas of responsibility**
- Customer focus - be able to handle customer feedback helpfully and promptly.
- Other duties as required by the Duty Manager.
- Working in admissions as required.
- Assisting in other departments if required and trained.
- Managing stock room cleanliness.
- Liaising with line manager and other departments regarding cleaning requirements and jobs
- Wear all provided Personal Protective Equipment (PPE) as required such as gloves, goggles and overalls.
- Managing stock levels for cleaning chemicals or PPE, either by ordering or communicating with line manager/maintenance team.
- Undertake all training courses required for job role.
- Maintain in good condition all equipment, cleaning tools and own uniform / PPE.
- Participate in Farm Park 1-2-1 and group meetings as required.
- Report maintenance issues using the fault reporting system.

Due to the rural location of Cotswold Farm Park, your own or reliable transport is required. We are not serviced by public transport facilities.

**Job Information**

**Cotswold Farm Park - Our Professional Standards**

All staff are expected to lead by example and create a positive and inspiring working environment. The standards set by staff are reflected in all areas of the business and it is expected that the following professional standards will be demonstrated by all staff at all times:
**Customer Focus**
- Be friendly, smile, be sociable and welcoming to our customers, generating a great atmosphere.
- Remain calm, patient, helpful and polite when receiving customer feedback, good or bad.
- Be enthusiastic and helpful and go out of your way to help our customers.

**Drive**
- Be confident and self-motivated.
- Demonstrate a passionate commitment to the business.
- Welcome and embrace change, with a positive attitude.
- Be able to work unsupervised in a busy environment.
- Be able to prioritise duties.

**Personal Integrity**
- Be honest, reliable, trustworthy and respectful.
- Use professional language - no swearing, slang or over familiarisation.
- Be immaculately dressed and clean in public areas.
- Maintain excellent time-keeping and attendance.
- Be professional at all times.

**Team Work**
- Always be a good team player.
- Build and maintain good relationships with all team members.
- Work together with the team to ensure that the business is the best it can be.
- Be willing to take on jobs to balance the team workload.
- Be able to communicate well with people of all levels.
- Be motivated to learn and develop self.
- Seek feedback and invest time in personal development.
- Support, encourage and motivate others.

**Managing Change**
- Welcome and embrace change, with a positive attitude.
- Understand the need for change.
- Look for opportunity to improve areas of the business.

**Gaining Commitment**
- Communicate clearly to colleagues and customers.
- Gain commitment of others by using own knowledge and experience.
- Act as a role model.

**Analysing and Decision Making**
- Understand information quickly and accurately
- Resolve problems using current guidelines and management framework.
- Understand when to work independently or when to escalate issues to your manager.

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