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Customer Serivces Operative
1 week ago
UK - Ashford
Customer Service
Permanent contract
To manage the day-to-day requirements of both Ardo UK and Rosemary & Thyme customers. Ensuring correct information and effective communications is delivered providing a robust customer service experience to all customers. Taking ownership of customers issues and following problems through to resolution.
Your Scope
Management of Customers
Managing key accounts through the relevant sales contacts within the business as well as with buyers for customers.
- Take ownership of customer issues and follow problems through to a resolution.
- Ensuring customer queries are responded to in a timely fashion.
- Being the first point of contact for key customers and business sector managers.
Continuous Improvement
To improve both internal and customer experiences when dealing with the customer service team.
- Analyse statistics and compile accurate reports for both customer and business key stake holders.
- To provide effective communications across the departments to ensure we meet customer expectations.
- Offering suitable alternatives to reduce part pallets as well as excess stock holdings of slow-moving products (this needs to be a collaborative workflow with supply chain)
Cost Control
To avoid any additional unnecessary spends leading to increased storage and distribution costs.
- To reduce year on year keying errors recorded for both Ardo UK and Rosemary & Thyme.
- To report to the customer service manager any unavoidable costs before they are taken.
- To create continuous improvement plan and efficiency improvement mindset culture within the team.
- Manage / monitor part pallets by offering to customers on point of order.
**Profile**:
We offer
21 Days Annual Leave +UK Bank Holidays
Pension - 5% employer contributions
Cycle to Work
Medicash
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