Customer Service Executive

4 months ago


Shrewsbury, United Kingdom Proactive Personnel Ltd Full time

Are you an experienced customer service expert looking for your next challenge?

If so, we have the perfect opportunity for you. Our client is seeking an enthusiastic and passionate individual to join their customer service team.

If you are interested, please **APPLY TODAY**

**What’s in it for you?**
- Free, onsite parking
- Company pension
- Excellent opportunities for career development

**You will be**:

- Building and nurturing relationships effectively with new and prospective clients to provide appropriate/ alternative waste management solutions
- Identifying customers’ needs by obtaining as much accurate information as possible to enable the procurement team to obtain the best rates in the first instance
- Processing enquiries promptly in line with the company’s KPI’s with attention to detail
- Accepting orders and follow through with bookings ensuring all information provided is checked and relayed to the service provider
- Liaising with service providers regarding bookings, issues, eta’s
- Confirming all bookings to clients

**What you’ll need to succeed**:

- Proficiency in English.
- Driving license
- Ability to work as part of a cross-functional team.
- Good working knowledge of IT systems
- Hands-on experience with CRM software is an advantage but not essential.
- Confidence, patience, politeness, tact and diplomacy, when dealing with diverse situations.
- Listening skills, to understand and convey exactly what clients require.

If you are looking for a new position and match the criteria above, then please **APPLY TODAY**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Customer Service Executive



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