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Telemarketing Executive
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**The Role**
To ensure all contacts and responses meet or exceed company specified service level agreements whilst being focused at all times on meeting or exceeding company specified key performance indicators.
- To ensure that all responses are managed in line with company processes and procedures, quality and legislative requirements.
- To ensure 'first contact resolution’ with a focus on delivering an outstanding owner service.
- To work together with owners, Regional Offices, Business Development Managers, Regional Sales Directors and other departments as appropriate.
- To identify issues impacting costs and service levels and escalate appropriately or make necessary recommendations for action and help drive changes to significantly improve efficiencies.
- To manage the factual accuracy of the information held on the existing portfolio including arranging updates to the copy on the website.
- To complete proactive performance improvement reviews.
- To complete ad hoc/general report running and general admin.
- To carry out any additional tasks as and when required.
**The Person**
- Experience in a Customer-focused role
- Outstanding communication skills (written and spoken)
- Strong organisational skills
- Ability to work under pressure and prioritise workload
- Self-motivated
- High level of attention to detail
- Analytical skills
- Computing skills
- Good telephone manner
THIS IS AN URGENT REQUIREMENT AND APPLICATIONS WILL BE REVIEWED PROMPTLY.
- Isca Recruitment Ltd provides services as an agency and an employment business. _
