Customer Service Officer

2 months ago


Lee Mill, United Kingdom Devon Contract Waste Full time

Are you an experienced administrator with Microsoft knowledge based within the Plymouth Region?

**About the role**

You will be working 37.5 hours per week Monday to Friday 9:00am - 5pm.

The salary for the role is **£26,493.68 **plus up to 3% bonus and company benefits such as shop discounts, gym flex and much more.

**What will I be doing?**
- Dealing with all General day to day administration duties
- Monitoring a high-volume inbox
- Answering calls
- Handling contract renewals
- Liaising with suppliers
- Assisting drivers / customers with specific site issues

**What are the requirements?**
- You must be highly organised, have a keen eye for detail, methodical and analytical (required)
- Experience using Microsoft Excel (required); However, it would be advantageous if you have advanced experience on excel such as the use of pivot tables and V-Look ups.
- Experience with data input (desired)
- Experience with PURGO (desired)
- Full training on the above will be provided.

**Who we are**

At DCW, we are part of the SUEZ group with having efficient and sustainable management of resources around the UK is at the heart of everything we do. Respect - acting ethically and with integrity - is one of our core values. We’re passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services

We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.

**NO AGENCIES PLEASE**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: Up to £26,493.68 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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