Receptionist

7 months ago


Telford, United Kingdom Tironem Staffing Ltd Full time

We are currently looking for a receptionist in TF3 4ER area.

Must be 18+

Reception Role 38hours M-T 0800 - 1700. Friday 0800-1500

Will require to complete a BPSS security check therefore 3yrs work history required.

**Reception**
- Assist in delivering the unexpected to our clients through first class customer service
- A natural host that can make customers, visitors and colleagues feel at home within the location.
- Main point of contact for customer requests and enquiries.
- Assist in answering all telephone enquiries for the site, room bookings and set up.
- Support the onsite Management team with high profile events.
- Support and create the best customer and workplace experience.
- Develop relationships and capture client's individual requirements for future site visits.
- Have a keen eye for detail and share your notes and feedback to the teams.
- Work on community initiatives to develop connections.
- Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity.
- Supporting any key events in and out of normal working hours.
- Provide support to the Workplace Experience team as required and for periods of annual leave.
- Lead by example and contribute towards a positive one team culture, working towards improving the Workplace Experience by picking up/reporting litter and reporting or dealing with spillages as soon as they occur.
- Support the Security team with the evacuation and lockdown process as required and as per site process and procedures.
- Register all customers and visitors to site as per the security policies and procedures.
- Meet and greet customers and visitors in a friendly and welcoming manner to promote a positive workplace experience and inform relevant parties of their arrival to site.
- Assist those visitors in the waiting area and ensure they are communicated with regularly.
- Ensure that all visitors to the building are met by their host before being allowed access to the building.
- Prepare all visitors and delegate passes in a timely manner where possible prior to the customer/visitors’ arrival to site to ensure a seamless entry to site and reducing wait times.
- Ensure the general reception area is always kept in good order and take action if required to enhance the workplace experience.
- Use foresight and check the next day’s meeting room bookings, making amendments as necessary.
- Serve as an information source for customers and all visitors to the building.
- Liaise with the Security team and all other departments as required in a collaborative manner.
- Answer the telephone in a polite, friendly, and professional manner.
- Complete all daily tasks as per the site SOP’s.
- Report all faults encountered across site at the earliest opportunity to the Workplace team.
- Carry out general admin duties and support the onsite management team when applicable.
- Maintain awareness of health and safety regulations
- The ability to operate an array of operating systems as per the building, customer

**Personal specification**:

- Experience of working in a high-profile environment
- Excellent communication skills both verbal and written
- High level of accuracy and attention to detail
- Good time management skills
- Ability to achieve deadlines, work under pressure and use own initiative
- Able to communicate at all levels
- Numeracy and technology literate with an excellent understanding PowerPoint/Word/Excel, including an ability to build spreadsheet
- Engaging; enthusiastic; inquisitive; energetic
- Positive and flexible, team-based attitude
- Composed under pressure

**Job Type**: Part-time

**Salary**: £13.00 per hour

Schedule:

- Monday to Friday

Work Location: In person


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