Medical Secretary

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Primary Responsibilities a. To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner.

b. Use of the Choose and Book system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient c. Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals.

Informing GPs of new services available on Choose and Book. d. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. e.

Manage all enquires in an effective manner. f. Maintain an accurate referral database g. Input data into the patients healthcare records as necessary.

h. Process referrals using the electronic referral system (ERS) i. Read code data on Clinical System j. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

k. Manage all administrative queries as necessary. l. Sending secure patient information to the appropriate patient m.

Carry out system searches as requested. n. Maintain a clean, tidy, effective working area at all times. o.

Support all clinical staff with general administrative tasks as requested. p. To receive and dispatch mail and maintain the franking system. q.

To provide cover for members of the secretarial team during periods of sickness and annual leave. Secondary Responsibilities In addition to the primary responsibilities, the medical secretary may be requested to: a. Partake in audit as directed by the Practice Manager b. Managing the death certificate logbook and re-ordering new ones