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Monitoring and Response Officer

3 months ago

London, United Kingdom London Borough of Camden Full time

**Starting salary**:£36,141 plus additional 15% disruption allowance
**Job Level**:Level 3, Zone 1
**Work Location**: Ludham, Lismore Circus, London NW5 4SE
**Hours per week**: 36
**Contract type**: Permanent
**Closing date**: Tuesday 11 June 2024; 23:59
**Interviews to be held**: TBC
**Alternative flexible working options available / open to discussion**

**Anonymised Application** - _in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias._

**About us**

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. **Here’s where you can help decide a better future for us all.**

**The role**

The Careline team provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers.

We are currently seeking an experienced Careline Monitoring and Response Officer to join our expanding dedicated team, to respond to calls in accordance with the agreed call handling procedures, assess the risk, and prioritise the level of urgency and decide on most appropriate course of action.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

**About you**

You will possess good awareness and understanding of the issues affecting vulnerable group’s i.e. elderly people, people with mental health problems, challenging behaviour and substance misuse issues. You will also in responding to all clients and offering support in crises situations where necessary when advocating on the client’s behalf in emergency situations.

**Working for Camden**

We’re ready to welcome your ideas, your views, and your rebellious spirit. **Help us redefine how we’re supporting people**, and we’ll redefine what a career can be.

If that sounds good to you, we’d love to talk.

**Additional information**

**Inclusion and Diversity**

**Asking for Adjustments