Graduate Tier 1 Support Analyst
4 days ago
Company description:
Exertis UK
Job description:
We are recruiting for a Tier 1 Support Analyst to join our Services team, who assist the channel by enabling partners and supporting end users on a helpdesk-to-helpdesk model. This is an ISO accredited area of the business where we assist clients in manydifferent sectors such as UK educational bodies and blue light services with technical queries and issues.
You will rotate across a 24/7 shift pattern within the Basingstoke office and will be given the opportunity to attend vendor training with brands such as SonicWall and Poly. This role is a fantastic starting point for someone of a Graduate level within IT- particularly VoIP or network security - who is keen to learn and progress within the industry. Any experience within customer service would be beneficial to this role and the ability to commute to Exertis Basingstoke for all shift patterns is essential.
**Salary**: £21,000 basic salary plus £500 quarterly incentive and food allowance of £10 per night shift
**What’s in it for you**
It’s important to us that our people love what they do and in turn we put together a benefits package that rewards a job well done. We’ll give you:
- 23 days holiday from start increasing up to a maximum of 27 days with length of service
- Paid training with key vendors
- Access to a Cash plan provided by Healthshield
- Income protection scheme (including access to a wellness early intervention scheme)
- £10 per night shift food allowance
- Access to cycle to work scheme
- Employee assistance programme
- Death in service
- Holiday purchase scheme
- Loyalty award at key service milestones
- Enhanced, Maternity, Shared Parental, Paternity and Adoption pay
- Access to learning and development with our award-winning team
We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated.
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