Front of House Host

4 days ago

Pwllheli, United Kingdom Haven Full time

Door Host - Haven

Do you want a career in our Security team, working for The Times 6th Best Big Company in the UK?

The Door Hosts play a very influential role in our success. When any guests arrive you immediately set the tone for their experience going forward as you are there first impression.

Your role has high expectations as you are expected to be bright and breezy for our guests but on the other hand you are required to be assertive and knowledgeable being aware of any issues that may arise.

The fast pace of the main entrance to the complex requires a team both mentally and physically strong. You are required to have the ability to remain focused while constantly problem solving under the spot light of our guests.

The importance of your appearance and representation of our business will be stressed. You are the first and last impression of the complex. You control the flow, set the mood, and create a lasting experience in the minds of our guests.

**Requirements**:

- Be knowledgeable of our product.
- Welcome all and create a remarkable first and last impression.
- The front entrance should be manned at all times. If you must walk away make sure someone is there to greet incoming guests.
- Observe the guest’s body language. Look for any upset guests or guests that need attention. Talk to these guests and take the proper steps to ensure their requests are met.
- Assist guests as they arrive and leave, opening the door, gate etc.
- Have complete knowledge and be aware of all food and drink specials or any other promotions on the park. Master all general knowledge of the local area including any upcoming special events.
- Make sure the entrances are clean and tidy picking up any litter.
- Use a radio for contact with other team.
- Be able to assist with the evacuation of the building of our team and guests.

**The Benefits of working with us**:
Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t
live locally
50% off food in our restaurants and take away every shift you
work
Regular team incentives with great rewards
Opportunity to earn an attractive bonus when you refer a friend to join our great team
Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels
20%
off in our shops and venues
Free
use of Pool, Gyms and many other Leisure facilities
Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members
Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc
Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases
Team
Member of the Month Awards
Instant
Recognition schemes with great rewards through our busiest times
Long
Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.

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