PMO

4 weeks ago


Guildford, United Kingdom 9ine Full time

**Role Description**

**Responsibilities**

You will be responsible for:

- Working with the consultancy, software development, product, commercial, business operations and colleague management teams to govern our internal operations and embed a positive work environment and culture across our global teams.
- Utilising the Service Desk system to organise and deliver all daily activities.
- Handling highly confidential information in an honest and trustworthy way.
- Proactively delivering the governance responsibilities of our business areas to ensure our client products and services are successfully delivered.
- Carrying our administration activities for our business areas.
- Organising meetings and taking minutes as required.
- Supporting the management and creation of video material with the various teams across the business.
- Supporting 9ine App related tasks such as but not limited to support requests, onboarding, and management of demo environments.
- Administration of events.
- Proactive administration and management of our internal calendars and systems.
- Updating intellectual property and collateral to ensure it is up to date and consistent.
- Ensuring our processes (and supporting policies) are documented in the agreed systems.
- Maintaining internal standards and documentation associated with areas of responsibilities.
- Training staff on our internal systems, standards, policies and processes.
- Creating and developing intellectual property in-line with client requirements.
- Administrating the core components of our quality standard frameworks, including ISO:9001, in relation to the areas of responsibility outlined under the role.
- Providing suggestions and areas of improvement back into the business to help improve our products and services.
- Monitoring and reporting on the service desk, and providing support as required.
- Conducting research on market insights, business opportunities, industry trends, competing organisations, customer demographics, new technologies and more.
- Proactive reporting on agreed key business metrics.
- Providing regular briefings and reports about risks and issues which affect our business and could impact the future aspirations of our business.
- Presenting both written and verbal outputs directly to various stakeholders (internally and externally) in a clear and concise manner.
- Communicating with diverse stakeholders both internally and externally.
- Escalating risks and issues to the management team.

**Skills and Experience**
- Relevant qualifications in business management, IT, data protection, data analytics or a related field.
- An understanding of management principles, ideally project management.
- An understanding of a professional services environment.
- Strong interpersonal skills and a desire to work collaboratively to achieve objectives.
- Excellent troubleshooting skills.
- Excellent organisational and analytical abilities.
- Excellent written skills.
- The ability to communicate effectively with diverse stakeholders.
- Demonstrable experience in delivering strong administrative support to teams.
- Excellent IT and navigational skills throughout Google Workspace.

**Professional Development Responsibilities**

You will be required to:

- Make recommendations about areas of improvement or development within the business.
- Drive personal continued professional development in line with the business objectives.
- Provide training and support to colleagues within the business and ensure their continuous development.
- Identify new trends in technologies and structure training strategies for the team to help them adopt it.

**Other Responsibilities**

You will need to:

- Undertake any other duties as reasonably required.
- Work with other departments and colleagues to aid the successful completion of business priorities.
- Work effectively as part of the 9ine team.
- Showcase excellent organisational skills.
- Think on your feet and use your initiative.
- Maintain an enthusiastic and positive attitude.
- Maintain strong interpersonal skills in order to build and develop relationships.
- Have strong communication and presentation skills.

**About 9ine**
9ine is a UK EdTech consultancy supporting schools around the globe with technology related cyber security, data protection, safeguarding, risk and compliance solutions. Our head office is based in London with satellite offices in North America, and India which enable effective service provision to our expanding client portfolio across the UK, in Europe, Asia, Africa and North
America. At the heart of our growth strategy lies the development of our 9ine App that is transforming how schools and SMEs manage their data privacy, cyber security and technology services.

Developed in-house, the 9ine App translates our 12+ years of experience in IT and privacy consultancy into a centralised GRC software platform. Our App automates risk and compliance processes for data privacy. Additional modules for safegu


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