Customer Service Administrator
2 weeks ago
**Customer Service Administrator**
East Grinstead
**Brief**
Customer Service Administrator or Insurance Customer Service Administrator needed for a Safety and Risk Management organisation based in East Grinstead who are looking to employ an experienced and well-rounded Customer Service Administrator that takes pridein their work.
**What the role entails**:
Some of the main duties of the Customer Service Administrator will include:
- To assist the Property and Insurance Customer Services Team
- To ensure all data entry activities are completed accurately and in a timely manner.
- To liaise with surveyors, customers and sales team to ensure timely booking of surveys
- To resolve or escalate where appropriate customer and surveyor issues, initiating communication with the sales team and keeping them informed
- To ensure survey reports are sent and received in line with company and customer contractual obligations and expectations
- To assist Line Manager with internal team projects
- Undertake any other responsibilities that may become necessary for the proper performance of the role
- To ensure correct procedures are followed in relation to the issuing of Fire Risk Assessments to meet the needs of the company's BAFE certification
- Maintain an in depth understanding of the following:
- Our clients Property and Insurance Risk Business
- The reports management tool INDIGO
- The client management system INDIGO and Optimize
**What experience you need to be the successfulCustomer Service Administrator**:
- Strong communication skills (written and verbal) with both internal and external customers
- Understanding of The Commercial Insurance Market with experience as a Claims Handler / Account Handler would be preferred
- Good administrative and time management skills
- Can manage own workload and act independently if required
- Strong attention to details and high level of accuracy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
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