Hotel Receptionist

2 weeks ago

Leicester, United Kingdom The Belmont Hotel Full time

**Job Title **Hotel Receptionist

City Centre Hotel requires a receptionist to join an established team.

**Job Purpose** To ensure all guests have a great arrival and pleasant departure. To assist guests throughout their stay with any special requirements.

**Role & Responsibilities**
- Manage the check in and out of hotel guests
- Take, review and process hotel reservations
- Deal with enquiries from guests and over the phone accordingly
- Resolve guest issues, escalating where necessary
- Upsell the hotels food and beverage offerings
- Take responsibility for the shift banking and processes

**Key Requirements**
- Friendly nature with a desire to make the guest experience good
- Previous hotel experience
- Experience of hotel PMS system preferred, at the very least an ability to demonstrate computer skills to a reasonably high level

This role is a shift based role working 30-5 Hours 4/5 days out of 7 and will require weekend working. The shifts are a mix of Early 07.00-15.30 and Late 15.00-22.30 and occasional mid shift when the hotel is busy.

**Job Types**: Full-time, Part-time

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

**Experience**:

- Hotel Reception: 1 year (preferred)

Work Location: One location

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