Customer Service Advisor
3 weeks ago
**Main Duties**
- Dealing with all incoming telephone enquiries from Company Clients and new customers.
- Deal with queries via telephone or, if not possible, transferring calls to the relevant member of staff.
- Recording all incoming communications onto the case management system
- Making calls as required to obtain information or provide information to any party involved.
- Enter all quotes onto the case management system.
- Follow up contact should be made after giving quotes.
- Processing new instructions and sending initial documentation to relevant customers.
- Amending and editing information on existing files when necessary.
- To support the company and other members of staff when needed.
- Might be required to do further administrative duties from time to time that do not fall within the normal day-today role of the team.
- Provide support for new projects and pilots. Members of the team will be expected to participate in new tasks as required by the business.
**Qualifications and Experience**
- Relevant experience would be an advantage.
- Excellent communication skills, well-spoken and personable; able to get on with diverse personalities.
- Friendly and approachable.
- Reliable and consistent.
- Helpful and positive attitude.
- Flexible attitude to working practices and demands.
- Responsible, professional and trustworthy.
- Good time management and organisational skills.
- Good literacy and computer skills, especially Word and Excel.
- Strong organisation, planning, problem-solving and multi-tasking skills.
- Confident, resourceful and practical.
- Self-motivated with the ability to work alone or within a team.
- Personal commitment to equality and diversity.
- GCSE, or equivalent in Maths and English with a minimum grade C.
- A level, or equivalent, in Maths and English with a minimum grade C.
**Working Hours**
- Monday to Friday
- 9am to 5:30pm with a 1-hour unpaid break.
- You may be expected to work the following hours on occasion depending on business needs. (Approx. every six months and you will be given prior notice).- Saturday - 9:30am to 4:30pm with 1-hour unpaid lunch break (lieu day given for Saturday worked)
- Lates - 10:30am to 7pm with 1-hour unpaid lunch break
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