Estate Assistant

3 months ago

SouthendonSea, United Kingdom Estuary Housing Association Full time

This is a 12 month Fixed Term Contract.

If you’re passionate about making a difference and providing great services, then we’d love you to join us as a Mobile Estate Assistant.
The purpose of this role is to ensure Estuary’s estates remain clean, safe, and well maintained. You will be responsible for the cleanliness of our communal spaces and identifying and reporting issues that may impact health, safety, or wellbeing of our customers. You will be delivering amazing customer service every day by identifying and understanding our customers’ needs and being a positive brand ambassador for Estuary Housing Association.
- About the job - what does it involve?
You’ll be:

- Providing weekly cleaning services to internal communal areas, this includes hoovering, mopping, cleaning hard surfaces.
- Carrying out weekly estate inspections, that includes checking on fire equipment, playgrounds, and flushing water outlets.
- Dealing with customer neighbourhood queries and resolving their concerns where possible.
- About you - what we’re looking for:
You’ll have:

- Recent experience of working in a customer facing role, or previous experience providing cleaning/estate services.
- The ability to priorities competing demands.
- The drive and commitment to meet and exceed KPIs to continuously improve customer satisfaction.
- ICT Skills and digital literacy.
- Knowledge and understanding of Health & Safety
- The resilience and professionalism to deal with difficult conversations under pressure.
- Full, Clean Driving Licence

So, do you think this is for you? Are you ready for the challenge? Well, if you are, we would love you to apply.

**Rewards & Benefits**

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

**Values-Based Recruitment**

**Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.**

**Safeguarding & Recruitment**

Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.

**Estuary is Inclusive**

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.

**Anonymous Shortlisting**

**Estuary is Disability Confident**

We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.

**Accessibility**

Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.

We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.

We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.

PLACEHOLDER

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