Customer Service Advisor

2 weeks ago

Bristol, United Kingdom Dojo Full time

**We’re Dojo**

Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK.

**Customer Service in Bristol**

Customers are the most crucial part of our business. They come first in everything we do. Every conversation you have with a customer is important to the whole team. When you identify a problem, everyone wants to fix it. You're the frontline, the face of the company, the person with the most significant insights into what it's like to use Dojo. You're helping business owners, genuinely passionate people, get paid. You're a protector, advisor, problem-solver and supporter. You're a champion. And you'll be handsomely rewarded as such, with pay that reflects impact and the trust to hold us accountable and keep us on track.

We’ve recently won 3 awards at the European Contact Centre and Customer Service Awards including silver for ‘Best New Contact Centre in Europe’ - this is a true testament to the amazing team we have here

**The Role**

We’re looking for passionate and engaging Customer Service Advisors to join our growing team, to play a key role as we continue to build our new contact centre in central Bristol. Last year you might have heard us on the radio or spotted our bus adverts as Paymentsense. We’re back hiring once again but this time we’re Dojo. A new brand with a new, bigger purpose. And the future is beyond exciting.

Our Customer Service Advisors are involved in a variety of tasks including handling inbound calls to fix account or technical queries, proactively reaching out to our customers to check in with them or discussing the benefits of Dojo to retain our customers. We look to our Advisors to be adaptable and happy to pitch in wherever our customers need us.

With international expansion just around the corner, we're looking for fluent French speakers to support this exciting growth. You’ll start by supporting our customers in English, and by the end of the year, you could be forming the start of our European team supporting French business owners. This is a chance to join a growing team of French-speaking Advisors in Bristol and be at the forefront of this exciting venture.

Con la expansión internacional a la vuelta de la esquina, estamos buscando personas que hablen español con fluidez para apoyar nuestro crecimiento. Comenzarás ayudando a nuestros clientes en inglés y a finales de año, podrás ser parte de nuestro equipo europeo que apoyará a empresarios españoles. Es una oportunidad única para formar parte de nuestro equipo internacional en Bristol y estar al frente de esta emocionante expansión.

Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8am and 6pm Monday - Friday. We want the best talent, so we’ll pay the best - our Customer Service Advisors are rewarded with a top of market rate package of £26,430 salary plus the opportunity to earn up to £3,000/year bonus, based on individual performance.

Happy for your shift pattern to include some weekends? We’ll top up your salary to £30,280, plus bonus.We are operating on a hybrid working model which gives our Advisors the flexibility to work from home 2 days a week if you’d like to. Please note we are currently recruiting for start dates across spring/summer.

**What you will do**
- Deliver an outstanding customer service experience, to every customer, every time.
- Work with a ‘Right First Time’ attitude, taking ownership of any challenges through to resolution, working with teams across the business.
- Utilise several in-house and external systems.
- Continue to improve on what we do, providing constructive feedback and contributing to process improvements.

**What you will bring...**
- You could have a background in retail, hospitality or customer support - what’s most important is customer obsession, adaptability and a drive to grow with us as we do.
- Fluent in written and spoken English and Spanish, with an excellent command of both.
- An exceptional team player, you’ll be able to naturally build strong relationships.
- Proactive and positive attitude with the ability to problem solve.
- A real desire to be the best and offer market leading service.
- Outstanding communication skills, with the ability to build instant customer rapport.
- Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
- Ability to multi-task using several IT systems simultaneously.

**Our values**

At Dojo, we’re **curious **. We have an insatiable desire to learn and innovate. And we’re **relentless **. We persevere even when it’s easier no

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