Patient Administrator

1 month ago

London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Central Outpatient Booking and Call Centre

Band 3 Patient Administrator

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex Site working in our Booking and Call Centre.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.

As a team player they will need to be able to demonstrate excellent communication skills, be organised, adaptable and flexible show empathy and concern for others.

Working Hours Monday-Friday 8am-5.30pm on a rota basis

The post holder will be required to work in the following areas as indicated in the Job Advert providing cross cover where necessary:

- Central Outpatient Booking Team

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an

‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
- Liaise with other departments and teams relating to the patient care pathway and service delivery
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Book outpatient appointments
- To perform any admin duties required for specific area of work
- To take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
- Register new referrals, and ensure all patient demographic information is up to date

and complete
- Ensure that patients appointments are booked in accordance with booking rules

outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
- Escalate any capacity issues via the local escalation process
- Liaising with external agencies (e.g. social services, general practices etc).
- Liaise with patients, clinical office staff and others regarding appointment queries and

available appointments on the Trust’s PAS.
- Provide advice with regards to appointments to patients and relatives on the

telephone.
- Book patients from day surgery over the telephone.
- Use hospital’s computer systems, to pre-register patients, update existing

documentation and notify patients of their appointments via letter, telephone or
reception.
- Use the internet-based National Tracing Service to check patients’ demographics such

as NHS number.
- Use initiative when dealing with patients’ queries or when dealing with GPs who may request information

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