Drainage Helpdesk Administrator

Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen. This job would be ideal for someone with Facilities Management Helpdesk experience and a willingness to train in a new company, with the drive to progress within the company.

Go-Fix Mechanical & Drainage Services provide drainage, vacuum tanker & other various maintenance services for a broad range of clients in Central London and throughout the South East of England.

As one of our office team you will be expected to deliver a high standard of work with excellent customer services.

The position will be Monday to Friday and hours will be 9AM - 5:30PM

The salary will be upwards of £24,000 based on experience.

**Person Specification**
- Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive helpdesk
- Excellent organisational skills and be able to work to deadlines and be able to work under pressure.
- Excellent telephone manner
- Good communication skills - able to deal with customers on all levels
- Proficient in Microsoft office programs excel, outlook, word
- The ability to pick up new processes and retain process information
- Ability to 'be part of a team’ and carry out a variety of tasks
- The ability to work on own as well as taking direction from others but most importantly to manage their time effectively
- Experience with SOR's
- Experience with Housing Associations

**Duties**
- Monitoring mailboxes
- Logging and following up of Emergency call out orders
- Ensuring all the jobs from evenings and weekends are tied up and dealt with
- Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
- Uploading jobs on Big Change work system
- Update worksheets with changes and statuses of each customer job
- Managing client portals
- Ability to prioritise own workload and meet deadlines
- Providing clients with updates on progression of works
- Providing business support to all areas when required
- General Office upkeep
- Arranging parking on the request of engineers
- Working to tight timescales as part of a high-performing team
- Any other work as assigned by manager
- Liaise with engineers to book follow on jobs for customers

Pay: From £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Office: 1 year (preferred)
- Drainage Helpdesk: 1 year (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work Location: In person