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Reception Cover

5 months ago


Liverpool, United Kingdom Universally Speaking Full time

**We are looking for someone to join our friendly team to cover reception desk in the evenings 3:30pm - 23:30am Mon
- Fri Ad Hoc on a short notice to cover holidays and absence.**:
**We are a two minute walk from Liverpool Central.**:
Key Accountabilities:

- A professional Front of House role, managing all aspects of a busy reception area and monitoring front door access
- Managing, distributing and collecting security cards.
- Working with cleaners and maintenance/facilities contractors to ensure clean and safe environment, maintaining log of items that require action and following up to ensure things are fixed. Obtaining quotes for work as appropriate
- Managing meeting room booking requests
- Oversee and assist with office security and Health and Safety including Fire Warden and First Aid duties.
- Keep Reception and communal areas clean and tidy at all times.
- Assisting People Team with administrative duties.
- Support with Time and Attendance and HR Systems

Measures of Performance:

- On time delivery of tasks and meeting of agreed SLAs
- All policies and procedures are applied
- Positive feedback from colleagues and clients
- Managing the reception area to best of ability
- On time delivery of tasks and meeting agreed SLAs

**Requirements**:

- Strong customer service and people skills
- Approachable and friendly at all times, professional under pressure
- Enthusiastic with lots of initiative
- Excellent telephone manner
- Flexible
- A strong understanding of Microsoft Office programs and a level of comfort around technology

**Benefits**

Training
- Wellbeing Portal including Live Chat and Support
- Mini Health checks
- Social events and celebrations