Quality Assurance and Training Officer

2 days ago


Hounslow, United Kingdom Hays Specialist Recruitment Limited Full time

Customer service, Quality assurance, Training, Financial services.
**Your new company**
A UK leading Financial Services company in Brentford is looking to recruit a full time Quality Assurance and Training Officer. This company has a strong customer driven culture and are highly inventive in meeting the customer's needs.
**Your new role
**As a Quality Assurance and Training Officer you will be providing monthly quality assessment scores for all customer service employees against a scorecard to support the quality targets of the department. You will be a responsible owner for publishingand maintaining the product knowledge base. You will provide operational support during peak trading times and ensure policies and procedures are maintained and published to deadline.**What you'll need to succeed
**You will have experience of working within a customer service environment and working in a call centre. You will have experience in training call centre agents and procedure writing. As well as this you will have administrative experience. You willunderstand Quality Assurance within a contact centre environment and have trained reasonable sized groups of agents.**What you'll get in return**
You will work between the hours of 8:30am-5pm or 9am-5:30pm. You will work 37.5 hours a week with a salary of £32,000-£38,000 depending on experience and a 5%-6% bonus with generous annual leave entitlement of 24 days plus bank holidays.
This role offers hybrid working with 2 days in the office and the rest at home should you wish. As well as this you will be a part of a dynamic fast paced and exciting company and have access to a free onsite gym and private health care.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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