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Housing Adviser

4 months ago

Antrim, United Kingdom Kennedy Recruitment Full time

Are you a reliable and determined administrative professional? The prime characteristics of the grade are the management and control of staff and resources in relation to recognised objectives requiring specific decisions to be made in relation to a variety of issues. Read on to find out more about this exciting opportunity.

**Main Duties**:

- To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when required.
- To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing team. To represent the Housing Team as required and provide support and cover for the other project team members as and when required.
- To undertake the duties in such a way as to enhance and protect the reputation and public profile.
- To comply with all frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.
- Direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
- To manage performance measures in order to understand and improve the business.
- To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
- Draft responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.
- Undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to meet organisational needs.

**Personal Attributes**:

- At least 1 year's experience in a similar role
- At least 4 GCSEs including Maths and English
- IT/Microsoft Office Proficiency at an intermediate level
- (i) Have a degree level qualification and have a minimum of 1 year *relevant experience. OR
- (ii) B Tech Higher and have a minimum of 2 years *relevant experience. OR (iii) Possess 5 GCSEs or equivalent, including minimum Grade C in Mathematics and English Language, can demonstrate relevant training and have at least 3 years *relevant experience.
- Relevant experience must be directly related to housing management and must have been gained within a front-line customer support environment.
- (i) Experience working in a customer-focused environment with a proven ability to deliver a high standard of customer service.
- (ii) Ability to work effectively with partners and develop professional relationships & networks across a wide range of services.
- (iii) Having good problem-solving skills; taking a pragmatic approach to understanding and solving complex issues.
- (iv) Successfully managing and prioritising a challenging workload with a wide range of responsibilities.
- (v) Ability to communicate effectively with customers and other professionals in challenging situations.
- Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full.

**Remuneration and Conditions of Assignment**:

- £13.91 per hour
- Full-time, temporary-ongoing
- 9 am-5 pm, Monday-Friday
- Basic Access NI Required at a cost of £18
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch via our website or call us to find out more._

**Job Types**: Full-time, Temporary contract

**Salary**: £13.91 per hour

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 20/02/2023
Reference ID: 22960