OTC Emea Client Service Representative

2 weeks ago

London, United Kingdom JPMorgan Chase Bank, N.A. Full time

You will be part of a team delivering client transactional support functions for OTC Credit & Rates cleared products. The primary functions will focus on day to day client trade inquiries supporting our clients. You will be employed as a cross product client service operations representative and will have extensive client interaction as well as opportunities to develop a deep understanding of products, internal systems, processes and support teams. You will need to have a clear understanding of trade flow management, knowledge of the confirmation, settlement, and fails for credit and rates. Additionally, as the client service and clearing agenda is complex and challenging, you will be expected to play key roles in refining existing procedures, developing new processes, defining requirements for new products or industry initiatives and identifying new opportunities to improve the overall function. Your role will require daily interaction with clients, globally located middle office & operations groups and frequent interaction with technology and project delivery teams.

**Job responsibilities**
- End to end ownership of the Credit & Rates trade capture and support process which includes coordinating all aspects of delivering best-in-class Operational Service to clients.
- Partnering with clients to understand business and service needs, h elp define and track client service metrics and onboard new 'Business As Usual' services and capabilities for existing relationships / accounts to meet client evolving needs.
- Responsible for maintaining relationships with high profile and/or high-revenue generating client
- Share your knowledge and become a mentor to help your team succeed.
- Work independently and in a team environment to maximize productivity in a most efficient manner.
- Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement.
- Build in-depth understanding of the client's organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client.

**Required qualifications, capabilities and skills**
- Strong experience of OTC Credit & Rates derivatives products
- Understanding of the clearance business model
- Excellent verbal and written communication skills.
- Strong MS Office skills (Word, Excel and Powerpoint)
- 3+ years of experience in customer service, operations or related field, preferably with work experience primarily in banking or the financial service industry
- Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
- Ability to use data to create metrics and reporting

**Preferred qualifications, capabilities and skills**
- Alteryx, Microsoft Excel Macro/ VBA experience a plus
- Team player but can operate without direction.
- Possess initiative and problem-solving ability
- Prime Brokerage or Client Services background desirable

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

  • Optimization Client Services Associate

    1 month ago

    London, United Kingdom CME Group Full time

    The role involves delivering the triReduce and triBalance service to clients. That means running triReduce and triBalance cycles and making sure they execute successfully. In addition, the role involves supporting clients, testing output from Web and Financial Development and providing technical Sales support. Principal Accountabilities: Manage cycles in...

  • Optimization Client Services Associate

    1 month ago

    London, United Kingdom CME Management Full time

    **Description** The role involves delivering the triReduce and triBalance service to clients. That means running triReduce and triBalance cycles and making sure they execute successfully. In addition, the role involves supporting clients, testing output from Web and Financial Development and providing technical Sales support. Principal...

  • Assistant Client Accountant

    1 month ago

    London, United Kingdom Colliers International EMEA Full time

    Assistant Client Accountant - Property Services Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real...

  • EMEA Engineering and IFM Lead

    15 hours ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an EMEA IFM and Engineering Lead. The IFM and Engineering Lead for EMEA will be responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service...

  • EMEA Engineering Manager

    15 hours ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    Job Purpose:The Regional Engineering Manager will manage local Change Management and Quality Control at the designated client facilities throughout the EMEA Region. They will implement a wide range of standardised CBRE programs for maintenance operations, training and drills, reporting, document management, maintenance processes and procedures, and reporting...

  • EMEA Procurement Manager

    1 day ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a EMEA Procurement Manager. The role, embedded within a global account, has a general focus on providing procurement services within a Facilities Management portfolio across the UK and EMEA regions; and may require...

  • EMEA Procurement Manager

    13 hours ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a EMEA Procurement Manager. The role, embedded within a global account, has a general focus on providing procurement services within a Facilities Management portfolio across the UK and EMEA regions; and may require...

  • EMEA Procurement Manager

    14 hours ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a EMEA Procurement Manager. The role, embedded within a global account, has a general focus on providing procurement services within a Facilities Management portfolio across the UK and EMEA regions; and may require...

  • Client Services Analyst

    1 week ago

    London, United Kingdom LHH Recruitment Full time

    Are you passionate about building strong client relationships and delivering exceptional service in the Asset Management industry? We have an exciting opportunity for a Client Services Analyst - EMEA to join our client, a leading asset management organisation based in London. As a global solutions partner dedicated to improving people's financial security,...

  • Senior OTC Pricing Analyst

    1 month ago

    London, United Kingdom eFinancialCareers Full time

    Do you have expertise in pricing / valuing OTC derivatives within Asset Management or Banking? Are you analytical and have experience improving processes? We have an exciting opportunity to join a dynamic team who own the pricing of all OTC derivatives held across L&G. Role best suited to an experienced derivative valuation SME who is looking to expand...

  • EMEA Finance Director

    1 month ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • EMEA Finance Director

    13 hours ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real...

  • EMEA Finance Director

    7 days ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • EMEA Technical Supervisor

    15 hours ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    Job Role:Provision of all round engineering support, maintaining the Operational Assets at our client site in the EMEA region. You should have a detailed understanding of all new or current building services systems and contingency procedures within the buildings and complying with the Health & Safety/building codes of practice.You will be responsible for...

  • Sales Trader

    2 days ago

    London, United Kingdom BLOCKCHAIN Full time

    Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. We are seeking a highly motivated OTC Crypto Sales Trader to join our...

  • Client Services Analyst

    4 days ago

    London, United Kingdom LHH Recruitment Full time €40,000 - €50,000

    Are you passionate about building strong client relationships and delivering exceptional service in the Asset Management industry? We have an exciting opportunity for a Client Services Analyst - EMEA to join our client, a leading asset management organisation based in London. As a global solutions partner dedicated to improving people's financial security,...

  • Client Services Analyst

    5 days ago

    London, United Kingdom LHH Recruitment Full time €40,000 - €50,000

    Are you passionate about building strong client relationships and delivering exceptional service in the Asset Management industry? We have an exciting opportunity for a Client Services Analyst - EMEA to join our client, a leading asset management organisation based in London. As a global solutions partner dedicated to improving people's financial security,...

  • Senior Manager, EMEA Account Management

    4 days ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • Senior Manager, EMEA Account Management

    1 month ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • Space/ Occupancy Planner

    1 month ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description **Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners, and investors.** **We are at the forefront of the real...