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Receptionist

4 months ago

Edinburgh, United Kingdom Edinburgh Holyrood Hotel Full time

**Job Ref**:GAT1132

**Branch**:Edinburgh Holyrood Hotel

**Location**:Edinburgh Holyrood Hotel, Edinburgh

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible

**Hours per week**:40

**Posted date**:02/07/2023

**Closing date**:04/08/2023

**What we offer**
- 28 Days Annual Leave
- Flexible Working Policies Available For An Ever Changing Work Life Balance
- Discounted Stays with Worldwide Stays On Offer After the Rebrand at as Little as £20pp
- Free Meals on Duty
- Uniform Provided
- Apprenticeships Further Education Opportunities Available
- Free Gym Membership Saving Over £700 Per Year
- Overtime Available if Required
- Company Sick Pay Pension
- Employee Assistance Wellness Programmes
- 25% discount when you dine with us in our restaurant
- Referral bonus programme
- PerkBox Rewards Discounts

**A bit about the Job**

Our Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

**What we require from you**

Our receptionists are hardworking individuals who can work on their own initiative and are key players in our reception teams.

This role is ideal for those in similar roles within a similar 4 or 5 star hotel environment, looking to take the next step towards becoming a Reception Manager. These stars of the future must be able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

Please see a summary of the responsibilities below. This list is not exhaustive:

- To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
- To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
- To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures
- To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
- To ensure that service is maintained when front office systems go down and that the desk is manned at all times
- To have a knowledge of local attractions
- To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
- To have an excellent understanding of the hotel Front Office System
- To have an understanding of how to operate the telephone system
- To carry out departmental checks in accordance with departmental procedures
- To actively participate in all communication meetings with fellow team members

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

Edinburgh Holyrood Hotel is a busy 157 bedroom hotel in the heart of Edinburgh’s old town of course near Holyrood

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to a well known worldwide company. This is the perfect time for you to jump on board and help us shape and form our new structure.